Senior Programme Executive/Programme Executive Venue, Events & Marketing Operations

Company Description

Tax Academy of Singapore is a not-for-profit institution set up by the Inland Revenue Authority of Singapore in collaboration with the international accounting firms - Deloitte, EY, KPMG and PwC, the Singapore Chartered Tax Professionals, the Institute of Singapore Chartered Accountants and the Law Society of Singapore.

Role Purpose

The Programme Executive – Venue, Events & Marketing Operations is responsible for ensuring that Tax Academy programmes and events are visible, well-executed and professionally experienced by participants and stakeholders.

The role combines TAS Hub operational readiness, event execution and marketing activation, ensuring that programmes are properly promoted and that the physical and hybrid participant experience is ready from arrival through programme completion.

The role works under the relevant functional managers for Facilities and Marketing while taking day-to-day ownership of execution within the assigned portfolio.

Key Responsibilities

Venue & Facilities Operations

• Ensure classrooms, meeting rooms and common spaces are operationally ready for programmes and events.
• Review upcoming schedules and anticipate room layouts, furniture, partitions, equipment and logistical requirements.
• Conduct routine readiness checks and proactively address facilities issues.
• Coordinate with building management, contractors and vendors within delegated authority.
• Maintain facilities checklists, inventories and issue logs.

AV & Hybrid Event Readiness

• Conduct pre-event checks of displays, microphones, cameras, audio systems, Zoom Rooms and related AV equipment.
• Troubleshoot first-line AV issues and escalate more complex technical problems appropriately.
• Coordinate with Digital & Programme Operations for hybrid and virtual components.
• Maintain AV operating procedures and ensure basic backup capability exists.

Event Operations

• Coordinate operational requirements for seminars, conferences, stakeholder engagements and other TAS Hub events.
• Anticipate setup, logistics, signage, registration and participant-flow requirements.
• Coordinate room transitions and restoration after events.
• Work across programme, facilities and digital teams to ensure participants experience one seamless event rather than separate operational workstreams.

Marketing Activation

• Support timely marketing activation for programmes and events.
• Coordinate programme/event listings across the website, Google Business Profile, LinkedIn Events and relevant social channels, working with the Marketing function.
• Prepare or coordinate basic publicity assets and event information.
• Ensure programme launches and event publicity follow established marketing checklists and timelines.
• Support event photography, content capture and post-event publicity where appropriate.

Participant Experience

• Review the physical participant journey—from pre-arrival information and registration through arrival, venue experience and departure.
• Identify recurring pain points and recommend improvements.
• Ensure venue presentation and event execution reflect Tax Academy's desired professional standard.

SOPs & Continuous Improvement

• Maintain operating checklists for venue setup, AV readiness, event execution and marketing activation.
• Document recurring processes and train designated backups.
• Identify recurring operational issues and recommend structural solutions rather than repeatedly applying temporary fixes.

Candidate Profile

Strong practical and organisational capability with an eye for both operational detail and participant experience. Comfortable coordinating events, facilities, AV, vendors and marketing activities. Able to spot what is missing and act without waiting for detailed instructions. Experience in events, venue operations, marketing operations, hospitality, training administration or AV would be advantageous.

Expected mindset:

Is the programme visible, is the venue ready, and will the participant experience work