Senior Program Manager

1. Lead and oversee the execution of multiple IT programs, ensuring alignment with business goals, timelines, and budgets.

2. Serve as the primary point of contact for customers, managing relationships, expectations, and overall satisfaction

3. Define program scope, objectives, deliverables, and success metrics in collaboration with both internal stakeholders and customers.

4. Manage cross-functional teams, ensuring effective collaboration and communication across departments and with customers.

5. Proactively identify and mitigate risks, dependencies, and bottlenecks that may impact customer commitments.

6. Track and report program progress, performance, and financials to senior leadership, internal teams, and customers.

7. Engage with senior members of the customer, third-party, and IBS organizations to ensure the required commitment and support for the smooth execution of the program.

8. Manage and represent formal steering committees (steer-co) and other management review forums.

9. Drive process improvements and best practices in customer engagement and program management, leveraging Agile, Scrum, or other relevant methodologies.

10. Work closely with sales, account management, and customer support teams to enhance customer satisfaction and program success.

11. Negotiate and manage scope changes, ensuring alignment with customer expectations and business capabilities.

12. Lead and mentor project managers, fostering a customer-centric culture of accountability, innovation, and continuous improvement.