Senior Product Manager Freight Forwarding / 3PL

We are looking for a Senior Product Manager – Freight Forwarding / 3PL to drive the strategy, roadmap, and execution of digital products that enable modern freight forwarding and third-party logistics operations.

The ideal candidate will bring strong logistics domain expertise, particularly across freight forwarding, transportation, warehousing, shipment management, carrier management, customs, order fulfilment, and supply-chain operations, combined with a proven track record of building and scaling B2B digital products.

You will work closely with customers, business stakeholders, operations teams, engineering, design, data, and technology teams to identify high-value problems and translate them into scalable products and solutions.

Job Locations: Bangalore, Chennai, Kochi, Trivandrum

Key Responsibilities

Product Strategy & Vision

• Define and drive the product vision and strategy for freight forwarding / 3PL products.
• Develop product roadmaps aligned with business objectives, customer needs, and market trends.
• Identify opportunities to digitize and optimize logistics and supply-chain processes.
• Conduct market, customer, competitor, and industry analysis to identify product opportunities.
• Define product KPIs and establish mechanisms to measure product adoption, customer value, operational efficiency, and business impact.

Freight Forwarding & Logistics Products

Own and evolve products across one or more of the following areas:

• Shipment / freight management
• Transportation Management Systems (TMS)
• Warehouse Management Systems (WMS)
• Order and fulfilment management
• Carrier / vendor management
• Rate management and freight pricing
• Booking and shipment planning
• Track & Trace / shipment visibility
• Customs and trade compliance
• Documentation and invoicing
• Last-mile and delivery management
• Returns management
• Customer portals and self-service
• Logistics control towers
• Supply-chain visibility and analytics
• Integration with carriers, ports, airlines, shipping lines, marketplaces, ERP and other enterprise systems

Product Discovery & Customer Focus

• Engage directly with customers and logistics operations teams to understand pain points and unmet needs.
• Translate complex logistics workflows into intuitive digital experiences.
• Conduct user research, discovery workshops, interviews, and validation exercises.
• Define customer journeys, personas, use cases, and product requirements.
• Prioritize opportunities based on customer value, business impact, feasibility, and strategic alignment.

Product Execution

• Own the product backlog and prioritization across multiple squads / product areas.
• Develop PRDs, user stories, acceptance criteria, process flows, and functional specifications.
• Partner closely with Engineering, UX/UI, Architecture, Data, QA, and Operations teams.
• Drive product development from discovery through launch and post-launch optimization.
• Resolve product trade-offs and ensure timely delivery of high-quality solutions.
• Establish effective Agile product practices and continuously improve product development processes.

Data, Automation & AI

• Leverage data and analytics to improve logistics decision-making and operational efficiency.
• Identify opportunities for automation across freight forwarding and 3PL workflows.
• Explore and incorporate AI/ML, GenAI, predictive analytics, intelligent document processing, optimization, and automation into logistics products where relevant.
• Define experiments and measure outcomes to validate product hypotheses.

Stakeholder & Business Management

• Collaborate with senior business and operations leaders to align product strategy with organizational priorities.
• Work with sales and pre-sales teams to support enterprise customer engagements where required.
• Communicate product vision, roadmap, priorities, progress, risks, and outcomes to senior leadership.
• Influence cross-functional teams without direct authority.

Required Qualifications

• 8+ years of experience in Product Management, with significant experience in logistics, supply chain, transportation, freight forwarding, or 3PL products.
• Strong understanding of freight forwarding and/or 3PL business processes and operating models.
• Experience building and scaling B2B / enterprise SaaS or logistics technology products.
• Proven experience owning products through the complete lifecycle: discovery → strategy → roadmap → development → launch → adoption → optimization.
• Strong understanding of transportation, logistics, and supply-chain workflows.
• Experience working with enterprise customers and complex stakeholder environments.
• Strong analytical, problem-solving, prioritization, and decision-making skills.
• Excellent communication, presentation, and stakeholder-management skills.
• Experience working in Agile/Scrum product development environments.
• Ability to translate complex business problems into simple, scalable product solutions.

Preferred Qualifications

• Experience with TMS, WMS, OMS, freight management, shipment visibility, logistics marketplaces, or supply-chain platforms.
• Experience across air freight, ocean freight, road transportation, or multimodal logistics.
• Understanding of customs, trade compliance, freight rating, documentation, invoicing, and carrier operations.
• Experience with ERP and enterprise integrations such as SAP or Oracle.
• Experience with APIs, EDI, carrier integrations, and logistics ecosystem integrations.
• Experience building products for global logistics operations.
• Exposure to AI/ML, GenAI, automation, optimization, or data products in logistics.
• Experience managing products across multiple geographies or business units.
• MBA / PGDM from a reputed institution is a plus.
• Engineering / Computer Science / Technology background is a plus.

Key Competencies

Domain

• Freight Forwarding
• 3PL
• Supply Chain & Logistics
• Transportation
• Warehousing
• Shipment Management

Product

• Product Strategy
• Product Discovery
• Roadmap Management
• Product Prioritization
• Customer Experience
• Product Analytics
• Agile Product Development

Technology

• SaaS / Enterprise Platforms
• APIs & Integrations
• TMS / WMS / OMS
• Data & Analytics
• AI / ML / GenAI
• Automation

Leadership

• Strategic Thinking
• Stakeholder Management
• Executive Communication
• Cross-functional Leadership
• Customer Orientation
• Problem Solving

Success Measures

Success in this role will be measured through:

• Product adoption and customer engagement
• Customer satisfaction and retention
• Revenue / business impact
• Reduction in logistics operating costs
• Process automation and productivity improvement
• Reduction in manual intervention and errors
• Shipment visibility and operational efficiency
• Product delivery predictability and quality
• Successful launch and scaling of new product capabilities

The ideal candidate is a domain-led Senior Product Manager who understands how freight actually moves through the logistics ecosystem and can translate those operational complexities into scalable technology products.

They should be comfortable discussing topics such as freight rates, carrier booking, shipment lifecycle, documentation, customs, warehouse operations, transportation planning, track & trace, delivery, invoicing, and logistics integrations, while also being strong in modern product management practices.

Candidates coming from freight forwarders, 3PLs, logistics technology companies, supply-chain SaaS companies, TMS/WMS providers, or enterprise technology organizations serving the logistics industry would be particularly relevant.