Responsibilities:
- Stay updated on product specifications, updates, and cybersecurity requirements, and communicate technical information to customers and partners.
- Provide on-site installation, maintenance, troubleshooting, and software updates for healthcare and laboratory systems.
- Deliver pre-sales and post-sales support to customers, affiliates, and partners.
- Perform preventive maintenance and resolve recurring technical issues to ensure reliable system performance.
- Maintain accurate service records and CRM logs.
- Conduct end-user and partner training, and assist in developing training materials.
- Test software interfaces for new products or updates.
- Collaborate effectively with internal teams, customers, and partners.
- Prepare monthly activity reports and business trip reports, ensuring follow-up actions are implemented.
Requirements:
- Diploma or Bachelor's degree in IT or a related discipline.
- Minimum of 5 years experience in a core laboratory environment.
- At least 2 years experience in IT implementation, preferably within the healthcare or medical industry.
- Strong knowledge of IT systems, including Microsoft operating systems (e.g., Windows 7, 10).
- Demonstrates ownership and accountability for all IT-related issues.
Interested candidates who wish to apply for the advertised position, please send in your resume to
EA License No: 13C6305
Reg. No.: R24120209 (GAN CHYE SHEN)
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
