To lead user-centered design across the full product lifecycle, from discovery and validation to delivery and post-launch iteration, while coaching client teams to build lasting design capability. In this consultancy role, you champion user needs, design at scale, and enable others to deliver high-quality outcomes.
Key Responsibilities
- Plan and conduct user research (interviews, usability testing, field studies) to uncover real needs.
- Translate insights into clear, actionable findings that guide product direction.
- Lead end-to-end design across cross-functional teams, applying systems thinking for scalable solutions.
- Create workflows, wireframes, prototypes, and high-fidelity designs to align stakeholders.
- Facilitate workshops (journey mapping, co-creation, design critiques) to drive collaboration and decisions.
- Present to senior stakeholders and lead alignment sessions.
- Coach and mentor designers through pairing and tailored development.
- Foster a safe, feedback-driven culture that elevates design quality.
Requirements
- 8+ years experience across the full design lifecycle in consultancy or client-facing roles.
- Strong capabilities in research, interaction and visual design, prototyping, and iteration.
- Proven experience coaching and developing designers.
- Expert in Figma proficient in prototyping tools and design systems.
- Skilled in Design Thinking, JTBD, Service Design, and inclusive design (WCAG) data-informed approach.
- Bonus: Experience with SG Gov Design System (SGDS), SHIP-HATS, or Singapore Government projects.
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [Confidential Information] for immediate processing.
Only shortlisted candidates will be notified.
