Senior PEGA Developer

Job Scope & Requirement

JD:

- Investigate, analyze, and resolve production incidents, application defects, and performance issues to ensure system availability and compliance with service level agreements (SLAs).

- Perform root cause analysis (RCA) for complex production issues and recommend sustainable solutions to prevent recurrence.

- Troubleshoot and resolve integration issues involving internal applications, external partner systems, APIs, web services, and batch interfaces.

- Conduct technical impact analysis for defects, production incidents, system enhancements, and change requests to identify dependencies, risks, and implementation considerations.

- Design, develop, test, and deploy defect fixes, system enhancements, and change requests in accordance with business requirements and project timelines.

- Develop and enhance Pega application components, including case types, workflows, data pages, decision rules, integrations, UI components, and business rules following Pega best practices.

- Collaborate with Business Analysts, Solution Architects, infrastructure teams, and external vendors to define technical solutions and resolve cross-functional issues.

- Support application integration with enterprise systems, databases, web services, and third-party applications while ensuring data integrity and security.

- Perform code reviews and ensure solutions comply with Pega guardrails, coding standards, security requirements, and application architecture.

- Support System Integration Testing (SIT), User Acceptance Testing (UAT), production deployment, and post-implementation verification activities.

- Prepare and maintain technical documentation, including solution designs, deployment instructions, and operational support documentation.

- Provide technical guidance and knowledge sharing to junior developers and support team members.

- Identify opportunities to improve application performance, maintainability, and operational processes through continuous improvement initiatives.

- Stay current with Pega platform capabilities and recommend adoption of new features and best practices where appropriate.

Key skills required:

- Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related discipline.

- Minimum 3 years of hands-on experience in Pega application development, implementation, and application support.

- Pega Certified System Architect (CSA) certification is required. Pega Certified Senior System Architect (CSSA) certification is an advantage.

- Strong hands-on experience with Pega Platform, including Case Management, Flows, Data Pages, Activities, Decision Rules, UI, Integrations, Reports, Correspondence, Queue Processors, Job Schedulers, and security configuration.

- Proven experience supporting production systems, including production issue investigation, defect resolution, root cause analysis, impact analysis, and enhancement delivery.

- Experience troubleshooting integration issues involving REST APIs, web services, messaging, and enterprise system integrations.

- Experience performing technical impact assessments and supporting end-to-end delivery of system enhancements and change requests.

- Strong knowledge of Pega diagnostic and troubleshooting tools, including Clipboard, Tracer, Live UI, Alerts, Performance Analyzer (PAL), and log analysis.

- Experience with Pega Cloud SaaS platform is preferred. Hands-on experience supporting or participating in Pega Cloud migration projects will be an added advantage.

- Exposure to Pega Infinity 25 features and capabilities will be an added advantage.

- Good understanding of software development lifecycle (SDLC), DevOps practices, and Agile/Scrum delivery methodologies.

- Strong analytical, troubleshooting, and problem-solving skills with the ability to work independently on complex technical issues.

- Excellent communication and stakeholder management skills, with the ability to collaborate effectively across business, technical, and vendor teams.

- Demonstrated ownership, accountability, and commitment to delivering high-quality solutions in a fast-paced operational environment.