As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital.
The accountabilities include:
- Ensure department's operational readiness. Ensure that workstations are kept tidy and clean at all times. Ensure sufficient stationery stock is maintained in the department.
- Assist with smooth patient journey including:
- Registration of patients, and updating of NOK contacts
- Attending to and managing patients enquiries
- Assisting with admission process, which includes financial counselling and monitoring of bed request status
- Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
- Providingvalue-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
- Ensuringaccurate and timely registration and promote the usage of self-help kiosk.
- Provide administrative assistance in the daily operations and department events.
- Perform anyother ad-hoc duties and responsibilities that may be assigned from time to time.
Requirements
- Minimum GCE O Levels qualification or equivalent.
- Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
- Working schedule: 5 days work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
- This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.
If the role sounds interesting to you, please contact [Confidential Information] to understand more on the role. Please indicate the position that you are interested in the subject heading.
