We are hiring Senior Patient Service Associate to serve as the first point of contact for patients, ensuring a welcoming, seamless, and reassuring experience throughout their journey at the Centre, while managing front-desk registration, attending to patient enquiries, coordinating appointments, and supporting administrative and operational functions as required.
Key Responsibilities :
Patient Interaction & Service
- Attend to patients at the front desk and facilitate registration, payment, and appointment processes
- Provide accurate information on services, procedures, and waiting times
- Manage patient enquiries across in-person, phone, and email channels in a timely manner
- Anticipate patient needs and support a seamless experience throughout their visit
- Maintain professional presentation in line with the Centre's standards
- Ensure readiness and proper functioning of equipment (e.g. NETS, credit card terminals), supplies, and systems
- Perform insurance and Medisave claims submission, including verification of patient eligibility and limits across relevant portals
Appointment & Administrative Coordination
- Schedule and confirm appointments using the clinic management system
- Ensure accurate collection and entry of patient information and documentation
- Process payments and issue receipts or invoices accordingly
- Safeguard patient data and maintain confidentiality in accordance with regulatory requirements
Patient Feedback & Issue Resolution
- Receive and document patient feedback and service-related matters
- Address routine service issues and escalate where appropriate
- Follow up on cases to ensure timely resolution
Qualifications & Experience
- Prior experience in healthcare or customer-facing roles preferred
- Proficient in English proficiency in additional languages is an advantage
- Competent in basic computer applications and patient management systems
- Service-oriented with a composed and attentive approach to patient interaction
- Minimum GCE O Level or Diploma in any discipline
Working Hours
- Monday to Friday: 8:30am to 5:30pm
- Saturday: 8:30am to 12:30pm
