Senior/Patient Service Associate, Call Centre
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
Job Description
You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.
Requirements
You will provide quality and personalized one-stop information service for the Hospital. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.
Requirements
- GCE N Level / GCE O Level with at least 1 year of relevant experience or NITEC in Service Skills preferably
- Experience in call centre, customer service or healthcare industry will be advantageous
- Excellent team player with strong interpersonal and communication skills
- Customer-oriented and highly adaptable in a dynamic and fast-paced environment
- Proficient in Microsoft Office applications
- Able to commit to rotating shifts, including weekends & public holidays
More Info
Key Skills
About Company
Skills:
Microsoft Office Applications
Skills:
Opera system, Microsoft Office Applications
Skills:
performance metrics, Systems, Time-management skills, Sales-oriented mindset, Ability to analyze operational data, Call Centre Operations, Proficient In Microsoft Office Applications, Knowledge of hotel reservation systems