Overview
To deliver friendly, efficient customer service and create a warm, welcoming atmosphere for all internal and external customers/patients, with the key aim of providing excellent patient care and satisfaction.
Job Responsibilities:
- Department Readiness:
- Strictly follow and implement the Department Readiness Standard Operating Procedure (SOP), ensuring all aspects of department preparation and maintenance are consistently met according to established guidelines
- Ensure cleanliness and functionality of SA counter, patient waiting areas, kiosks, equipment, lights, air conditioning, and telephones
- Maintain up-to-date brochures, materials, and posters
- Patient Journey Management:
- Assist with registration, screening, escalations, cashiering, and inquiries
- Ensure accurate and timely registration, promoting self-help kiosk usage
- Assess patients on arrival according to patient assessment SOP
- Maintain accurate patient insurance information and billing
- Room Readiness:
- Follow Managing Consultation SOP
- Ensure room cleanliness, equipment functionality, and up-to-date collaterals
- Appointment Management:
- Handle pre/post-appointment and procedure information
- Prepare patient lists for vetting by Radiographers and Radiologists
- Book/reschedule procedures and appointments
- Follow up on no-shows as per clinic doctor's instructions
- Patient Service:
- Attend to appointment requests, emails, and phone inquiries
- Provide accurate billing information for scans and procedures
- Quality Improvement:
- Participate in quality improvement projects
- Assume other responsibilities as assigned by clinic/nurse manager, service team leader, or service executives
Job Requirements:
Qualifications:
- Minimum of A Levels/Diploma
Skills and Competencies:
- Proficient in computer skills
- Strong teamwork, communication, and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Comfortable working in a hospital setting and different clinics as needed
- Work shifts when required
If the role sounds interesting to you, please contact [Confidential Information] to understand more on the role. Please indicate the position that you are interested in the subject heading.
.Only Singapore Citizens and Singapore Permanent Residents may apply.
