Company Overview
GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. aims to be the leading specialist delivering quality talent in Real Estate, Property, Development, and Construction markets with a holistic approach.
Job Summary
The Senior Operations Officer will lead daily mall operations, tenant relations, and vendor management to ensure a safe, efficient, and customer-focused retail environment in a major shopping mall and mixed-use asset.
Responsibilities
- Coordinate daily mall operations to maintain safety, efficiency, and a positive customer experience
- Serve as the primary contact for retail tenants on operational matters including fit-outs, handovers, and reinstatement works
- Conduct regular inspections of common areas and tenant spaces to uphold presentation and safety standards
- Collaborate with facilities teams, contractors, and service providers to promptly resolve operational issues
- Monitor tenant compliance with mall rules, regulations, and operational requirements to ensure adherence
- Support tenant engagement initiatives to improve tenant satisfaction and retention
- Assist in planning and coordinating mall promotions, events, and festive campaigns to enhance customer engagement
- Prepare detailed operational reports, incident logs, and management updates to support informed decision-making
- Support budgeting processes, invoice processing, service contract administration, and vendor coordination to optimize operational efficiency
Required competencies and certifications
- Minimum 2-3 years of experience in shopping mall operations, retail property management, or tenant relations
- Proven experience working with retail tenants in a shopping mall environment
- Demonstrated interpersonal and stakeholder management skills to build effective relationships
- Ability to manage multiple operational priorities efficiently in a fast-paced environment
- Customer-focused approach with excellent communication skills to enhance service delivery
Preferred competencies and qualifications
- Diploma or Degree in Estate Management, Property Management, Business Administration, Hospitality, or related disciplines
Other Information
For more information about this role please contact Alex Beattie at [Confidential Information]
Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. Only shortlisted candidates will be notified.
