Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist in delivering quality talent for the Real Estate, Property, Development, and Construction sectors with a holistic approach.

Job Summary

Our client is seeking a Senior Operations Officer to support the daily operations of a major shopping mall and mixed-use asset. The successful candidate will focus on tenant relations, operational coordination, customer experience, and vendor management to ensure smooth mall operations.

Responsibilities

Coordinate daily mall operations to maintain a safe, efficient, and customer-focused environment
Act as the primary contact for retail tenants on operational matters including fit-outs, handovers, and reinstatement works
Conduct regular inspections of common areas and tenant spaces to uphold presentation standards
Collaborate with facilities teams, contractors, and service providers to resolve operational issues promptly
Monitor tenant compliance with mall rules, regulations, and operational requirements to ensure adherence
Support tenant engagement initiatives to improve tenant satisfaction and retention
Assist in operational planning for promotions, events, and festive campaigns to enhance mall activities
Prepare detailed operational reports, incident logs, and management updates for informed decision-making
Support budgeting processes, invoice processing, service contract administration, and vendor coordination to optimize operational efficiency

Required competencies and certifications

Minimum 5 years of experience in shopping mall operations, retail property management, or tenant relations
Proven experience working with retail tenants in a shopping mall environment
Demonstrated interpersonal and stakeholder management skills to build effective relationships
Ability to manage multiple operational priorities efficiently in a fast-paced environment
Customer-focused approach with excellent communication skills to enhance service delivery

Preferred competencies and qualifications

Diploma or Degree in Estate Management, Property Management, Business Administration, Hospitality, or related disciplines

For more information about this role please contact Alex Beattie at [HIDDEN TEXT].

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Senior Operations Officer (Tenant & Mall Operations)