Responsibilities
- Handle post-implementation broker and Wealth Management support, as well as daily system operation tasks, ensuring stable and efficient performance of trading systems
- Provide operational guidance and functional explanations to brokers, including trading workflows, settlement procedures, and system functionalities
- Independently identify, categorize, and assess issues; determine responsible modules and coordinate with Product, IT, and PM teams to ensure timely resolution
- Monitor system processes, detect anomalies, and coordinate internal teams for effective issue resolution
- Support troubleshooting of system-related and business-related issues covering Hong Kong and U.S. equities, account opening, funding, corporate actions, IPO and app usage
- Assist in incident handling, including root cause tracking, documentation and follow-up with stakeholders
- Collaborate with cross-functional teams (e.g. IT, Product) to enhance service efficiency and process improvements
- Utilize intelligent customer service tools and internal systems to enhance response efficiency and service quality
- Support audit, risk management and compliance requirements
- Assist in other ad-hoc duties as assigned
Requirements
- Bachelor's degree or above Finance, Business, Information Systems, or related disciplines
- Minimum 3 years of experience in brokerage, wealth management or trading system operations
- Candidates with a background or strong understanding of the Wealth Management business is an advantage
- Strong communication and coordination skills with cross-functional teams
- Good analytical and problem-solving abilities, with attention to detail
- Good command in written and spoken English and Chinese (including Cantonese and Mandarin)
We offer competitive salary and package for the right candidate. Interested parties are requested to send their resume with current and expected monthly salary by clicking Apply Now.
All information collected will be treated in strict confidence and only be used for recruitment purposes.
Candidates not being invited for interview within 8 weeks after submission date may assume their application unsuccessful and their information will be destroyed within 12 months.
