Company Overview / Employee Value Proposition
Prosegur is a multinational leader in offering global and comprehensive security solutions adapted to our clients needs. We are a company of reference in every market in which we are present. Pioneer in the industry by being listed in the Madrid Stock Exchange since 1987, we are a global company present in Asia (China, India, Singapore and Philippines), Europe (France, Germany, Turkey, Portugal and Spain), Oceania (Australia), Africa (South Africa) and Latin America (Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Paraguay, Peru and Uruguay). In late 2018, Prosegur extended its services into North America (USA) through a series of strategic acquisitions to extend capability to guarding, monitoring and cybersecurity throughout the United States.
- Even though Prosegur implements a global vision, we act locally and are aware of the particular features of each of the countries in which we operate as the security market varies according to each geographical area. Our main purpose is to become the company of reference in each and every one of the markets in which we are present and, to this end, we work under strict standards of conveying our clear commitment towards innovation and our adaptability to the specific needs of our clients. We base our work on a business strategy that is clearly differentiated: proximity to our clients, innovation and excellent service together with a solid financial position.
Responsibilities
- Develop and review operational plans to improve work procedures and elevate service quality across projects
- Tabulate and monitor project schedules to ensure Site Supervisors and workers meet deadlines and compliance standards
- Coordinate and implement corrective actions to resolve Quality, Health, and Safety (QHS) issues promptly and effectively
- Provide guidance and operational support to Site Supervisors to optimize team management and project execution
- Oversee recruitment, onboarding, and orientation processes to build a competent and aligned operations team
- Manage daily operations across multiple projects by assigning cleaning duties that meet schedule and performance targets
- Facilitate cleaning operations using appropriate tools, equipment, and chemicals to achieve established cleanliness standards
- Enforce adherence to Risk Assessments (RAs) and Safe Work Procedures to mitigate workplace safety and health risks
- Conduct KPI inspection audits to evaluate and report on service delivery, safety, and cleanliness standards
- Validate and submit timesheets and monthly stock requisitions to ensure accurate operational records and resource availability
- Manage performance of supervisors and workers, providing regular reports to senior management to support decision-making
Required competencies and certifications
- Minimum Diploma in Operations Management, Facilities Management, or a related field
- At least 2-3 years of experience in operations supervision, preferably within cleaning services, facilities management, or similar industries
- Proficiency in basic IT tools to support operational efficiency
Preferred competencies and qualifications
- Experience managing large and complex assignments
- Experience working in medium to large size agencies
- Strong organizational and project management skills demonstrated by monitoring schedules and ensuring timely delivery
- Key customer service skills including clear communication, positive attitude, proactiveness, courtesy, helpfulness, speed, and accuracy
