Senior Operations Executive

We are looking for a hands-on and solutions-driven Senior Operations Executive to join our dynamic team. If you thrive in a fast-paced environment and enjoy solving problems on the ground while driving operational excellence, this role is for you.

You will play a key role in ensuring smooth day-to-day operations across our outlets, while continuously improving processes and supporting business growth through efficient and scalable operations.

Job Description:

• Manage daily operations of outlets and liaise with stakeholders to resolve day to day operational issues.

• Oversee and execution of operational processes in a correct, cost effective and timely manner in alignment with Company's SOP

• Plan, formulate and manage the operations and maintenance programme for compliance to Landlord and legal regulations

• Drive improvement in operational management systems, processes and best practices to support business growth

• Control, review and manage operational costs

• Identify and prioritise projects to drive operational improvement and change

• Ensure that all operational issues and emergencies are promptly attended to and rectified with minimal impact on outlets operations

• Liaise with vendors, mall managements, contractors and authorities to ensure jobs are carried out in accordance to timeline

• Attend to field service enquiries, provide close follow up with all the issues and requests

• Co-ordinate M&E or Fit-out projects for existing and new outlets

• Conduct regular audits and maintain operations records

• Installing, setup and maintaining (software configuration and hardware), Point of Sales (POS), QR code ordering, SAP, HR system and liaise with vendors to resolve day-to-day IT related issues

• Onsite/in-house trouble-shooting of Point of Sales, SAP, server, domain, HR systems

• Other adhoc duties assigned

Job Requirements:

• Candidate must possess at least a Degree in Operations Management or a related discipline (or equivalent)

• At least 3 years of relevant experience, preferably in a chain restaurant or multi-outlet environment

• Familiarity with M&E works, fit-out projects, or outlet setup will be an added advantage

• Knowledge of quality and compliance standards such as ISO, GMP, or HACCP is a plus

• Comfortable working with MS Office, POS systems, and basic IT troubleshooting

• Strong sense of ownership with a proactive and problem-solving mindset

• Able to work independently as well as collaboratively across teams

• Strong communication and stakeholder management skills

• Able to work under pressure, manage multiple priorities, and respond to operational needs after working hours when required

• Preferably able to start work immediately or within a short notice period