SENIOR OPERATIONS EXECUTIVE

Job Description

We are seeking a Senior Operations Executive to oversee and manage warehouse and logistics operations at a client site. The role is responsible for leading on-site teams, managing operational performance, ensuring service level agreements (SLAs) are met, and maintaining strong working relationships with customers.

The successful candidate will ensure efficient day-to-day operations while upholding quality, safety, and compliance standards.

Key Responsibilities

Operations & Performance Management

• Lead and manage day-to-day warehouse and logistics operations, including warehousing, inventory control, and distribution activities

• Monitor and ensure operational KPIs and service level agreements (SLAs) are consistently met

• Plan, organise, and control daily operations to support service delivery requirements

• Develop and implement action plans to address performance gaps and operational issues

• Conduct gap analysis and identify opportunities for continuous improvement

Team Leadership & Manpower Planning

• Lead, supervise, and develop the warehouse operations team

• Plan and manage manpower deployment and scheduling to support operational needs

• Provide guidance and on-the-job coaching to enhance team skills and operational knowledge

Client & Stakeholder Management

• Build, maintain, and strengthen relationships with customers and key stakeholders

• Prepare and present operational updates, performance reports, and KPI summaries to customers

• Act as the main point of contact for operational matters at the client site

Quality, Safety & Compliance

• Ensure compliance with company quality policies, standard operating procedures (SOPs), and work instructions

• Maintain a safe working environment and ensure compliance with Workplace Safety and Health (WSH) requirements

• Review work procedures regularly to support safety, quality, and operational efficiency

• Track safety data and incidents for KPI and compliance reporting

Reporting & Documentation

• Maintain incident tracking and outbound discrepancy records

• Prepare and update monthly KPI, safety, and operational reports for customers and management

• Ensure accurate and timely documentation and system updates

Job Requirements

• Minimum Diploma or Degree in Logistics, Supply Chain, Business, or related field

• 3-6 years of relevant experience in warehouse operations, logistics management, or account/site management

• Prior experience managing client-site operations is an advantage

• Strong leadership, coordination, and stakeholder management skills

• Familiarity with operational KPIs, SLAs, inventory control, and warehouse processes

• Knowledge of Workplace Safety and Health (WSH) requirements

• Able to work independently and manage multiple operational priorities

Preferred Skills & Competencies

• Experience in KPI reporting, performance analysis, and continuous improvement initiatives

• Strong problem-solving and organisational skills

• Good communication and presentation skills

• Proficient in reporting tools and operational systems