Senior/Operations Coordinator

Key responsibilities

1. Team leadership

. Assign and prioritise daily work for OA-Scheduling and OA-Logistics, and keep a cross-cover rota so every task has a backup.

. Check the team's output daily before it goes to the Senior OE.

. Act as the bridge between the Senior OE, site supervisors and the admin team.

2. Deployment and attendance administration

. Submit the daily manpower deployment sheet to the Senior OE for approval by the agreed cut-off.

. Execute pre-approved same-day relief and inform the Senior OE.

. Compile attendance, MC, AL, no-show and overtime records, and highlight sites without a cleaner or needing relief.

. Track lateness and warning-letter records and flag repeat cases.

. Prepare data packs for hiring, termination and re-deployment decisions.

3. Manpower and compliance administration

. Maintain the cleaner database (Work Permit expiry, passport, security pass, dormitory, insurance) with alerts at 60 and 30 days before expiry.

. Prepare MOM documents: levy, IPA, insurance and the onboarding checklist for new cleaners.

. Handle onboarding and offboarding administration, and keep records of transfers, resignations and new deployments.

. Keep employee and client information confidential.

. Ensure/apply PTW is available before job commencement.

4. SOP and documentation control

. Draft/drive SOPs under the Senior OE's guidance, following the standards set by Corporate. Daily cleaning: retail, office, toilet. Support: chemical handling, machine use, key handling, MC/no-show process, site handover/takeover.

. Maintain the master SOP file

. Diploma in Business Administration, Operations

Management, HR or a related field

. 3-5 years of administrative or operations support experience

. At least 1 year supervising or leading staff

. Strong Excel (lookups, pivot tables) and Word

. Experience with document control or SOP writing

. Meticulous, organised, and able to handle confidential information