The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.
Founded in London in 1866, the Group operates from more than 60 offices in 28 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.
Job DutiesThe responsibilities of the Senior Business Partner for Operational Services will include supporting and ensuring the delivery of the Operational functions in Belfast/Manilla, mentoring and supporting these functions, on an ongoing basis, whilst acting as an Operations escalation point to our business in the APAC. This will mean that they will act as a liaison between our APAC Business and the Operations team, on an ongoing basis, with regards to any BAU issues and challenges. The Senior Business Partner will also work closely with Operations to ensure the correct support and prioritization for any new initiatives and regulatory changes.
The Senior Business Partner, Operational Services will be required to have not only a specific knowledge of onboarding processes including regulatory classification, client due diligence and and
, credit but also a wider knowledge of Operations, to help provide a general level of support.
The evolution of this role determines that the responsibilities will vary over time, but would include
- To be a senior stakeholder, in collaboration with Operational Services Management and Regional Operational Leads
- Create and develop an engagement model with the core Operational Support teams, ensuring that the function both continue to deliver the level of service expected, but are supported in gaining knowledge on a long-term basis, including regular meetings/calls, and supplementary training
- Ongoing engagement and representation of Operations to our business and other departments in the APAC as necessary. Including, but not limited to:
- Representing Operational Services at regular Senior Stakeholder meetings, when appropriate.
- Representing Operational Services to support any New Business initiatives.
- Representing Operations, in any regulatory driven meetings, where changes may impact how Operations ensure we remain compliant.
- Develop and maintain strong relationships with Senior Business management in the APAC acting as an escalation point, for any BAU issues that may arise, and helping to understand and determine the impact of any changes our business may wish to make.
- Develop and maintain strong relationships with external parties, be that vendors, or service providers.
- Support our business, as necessary, with any client engagement or support.
- Set and continually manage project milestones with team members and other stakeholders whilst effectively communicating project expectations to team members and stakeholders in a timely, clear and concise manner
- Develop and enhance an engagement model with the support function being provided, ensuring that the function both continue to deliver the level of service expected, but are supported in gaining knowledge on a long-term basis, including regular meetings/calls, and supplementary training.
- Ensure that the engagement model includes clear lines of distinction between roles and responsibilities, to ensure that both our business, and our staff have clear definition.
- Participation in Operations wide initiatives to drive ongoing efficiencies within Operations and support for ongoing business initiatives
- Identify any risks to the firm or business and support in driving completion of risk event and risk issue closures
- Other duties as assigned
People Responsibilities- Building strong working relationships with colleagues, within Operational Services, the wider Ops function, and other departments in order to continue to provide the levels of support expected
- Mentoring colleagues to assist in their professional and personal development.
- If required, provide 4-eye review and support for the execution of tasks undertaken by colleagues, ensuring timely delivery to quality and agreed service levels
Supervisory Duties- Be aware of your role in a senior position; set the tone within Operational Services, emphasize the importance of adhering to the Code of Conduct. Be proactive and deliver thorough risk management driving behaviors which comply with policies
- Support the team leads to ensure that the teams are fully aware of and adhere to internal policies, to include the Compliance Policy, that relate to you, your role or any other activities for which you have any level of responsibility, or oversight.
Person SpecificationKnowledge
- Sound knowledge of the financial markets, financial regulation and Anti-Money Laundering regulations applicable to TP ICAP in the APAC region.
Experience
- Demonstrable experience of leading a function or staff and be able to support and mentor staff
- A broad base of operations knowledge and experience specifically client onboarding and client due diligence and a good understanding of TP ICAP , its trading entities and brands
- Specific and high level of experience and knowledge for a specific function, within Operations.
- Demonstrable experience of senior stakeholder engagement, within Operations in the wider context.
Job Band and Level: Manager, 6/7
Not The Perfect Fit
Concerned that you may not meet the criteria precisely At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
Singapore - 50 Raffles Place - Singapore
