Operational Management
- Oversee and execute daily operational tasks within the department.
- Ensure efficiency, accuracy, and adherence to established procedures.
Compliance and Risk Management
- Monitor compliance with banking regulations, internal policies, and risk frameworks.
- Identify potential risks and escalate appropriately.
Process Improvement
- Identify areas for workflow and process enhancement.
- Contribute to the development and implementation of more efficient systems.
Reporting and Analysis
- Prepare and analyze reports, data, and documentation.
- Provide insights to support management decision-making.
Stakeholder Collaboration
- Liaise with internal departments, external vendors, and clients.
- Resolve operational queries or issues efficiently.
Mentorship and Training
- Guide and support junior team members.
- Assist in their understanding of departmental operations.
Project Support
- Contribute to departmental projects and initiatives.
- Ensure timely completion and effective outcomes.
Customer Service
- Maintain high-quality customer service.
- Address inquiries and resolve issues professionally.
