Job Description
The
Degree Programmes team at INSEAD is dedicated to delivering world-class educational experiences across our renowned MBA, EMBA, and specialised Master's and Executive Master's programmes. Encompassing key areas such as Admissions, Programme Management, the Career Development Centre, and Student Life, the team works collaboratively to attract top global talent, support participants personal and professional growth, and create a vibrant and engaging campus environment. Together, they ensure the seamless delivery of transformative learning journeys that prepare future leaders to thrive in a global environment.
INSEAD is seeking a
Senior Officer, Student Life to join the
Student Life Team within the Degree Programmes Department. This is a
full-time position based at our Asia Campus in Singapore, with a
hybrid working model (four days on campus, one day from home).
About The Job
Reporting to the Associate Director Student Life, you will play a key role in enhancing the student experience on the Asia Campus, with a strong focus on student immigration support, wellbeing & health, and campus life engagement. Acting as a trusted partner to students and internal stakeholders, you will ensure smooth operational delivery while continuously improving processes and services.
Your role within the team
- Develop and maintain strong relationships with local immigration authorities to enhance efficiency, anticipate changes, and resolve complex or sensitive student immigration cases
- Strengthen internal alignment and operational efficiency for immigration processes, including contributing to process improvement and automation initiatives, in close collaboration with colleagues handling immigration operations
- Provide personalised support and guidance to students facing challenges with visas or student passes, ensuring a supportive and solution-oriented experience
- Act as the focal point for Wellbeing & Health on the Singapore Campus, working closely with the Senior Officer in Wellbeing & Health to adapt and enhance the global offer with local relevance
- Oversee and support Student Sports Clubs, partnering with Student Life Club Officers to foster leadership development while ensuring compliance with institutional policies
- Build and nurture partnerships with other schools, local associations, and community organisations to strengthen students integration into INSEAD's broader community
- Negotiate and support agreements to secure local sports facilities for Degree Programme participants and students
The ideal candidate profile
- Bachelor's degree or equivalent (background in OperationsManagement, Education Management, or a related field is an advantage)
- Minimum 5 years of professional experience, ideally in customer relations, immigration services, student services, or a higher education environment
- Strong client focus, with a genuine commitment to delivering high-quality, student-centred support and proactively addressing student needs
- Highly detail-oriented and well-organised, able to manage multiple priorities with accuracy and efficiency
- Culturally sensitive and diplomatic, with the confidence to handle complex, sensitive, or high-pressure situations with empathy and professionalism
- Proactive, resilient, and driven, with a continuous improvement mindset and the ability to adapt in a fast-paced, international environment
- Excellent communication skills in English, both written and oral; experience in relationship management and extra-curricular programming is a plus
- Technologically savvy, comfortable working with digital tools, and able to perform rigorously under pressure
- Proactively anticipate and respond to student needs, delivering thoughtful, timely, and solution-oriented support that enhances their overall experience.
- Consistently deliver high-quality work, take ownership of your responsibilities, and uphold high standards while continuously developing your expertise.
Kindly submit your application along with a CV in English. 
