Job Description

Company Overview

A leading bank in Singapore with a strong presence across Asia, providing a comprehensive range of banking services to individual and corporate customers.

Job Summary

Provide high-quality service to corporate banking customers by managing enquiries, processing transactions, resolving issues, and educating clients on products and channels while ensuring compliance and operational efficiency.

Responsibilities

Deliver high-quality service to corporate customers through calls, emails, written correspondence, and digital channels to ensure customer satisfaction
Respond accurately to customer enquiries within required service turnaround times to maintain service standards
Process customer requests and transactions following bank policies, procedures, and service standards to ensure compliance and accuracy
Resolve customer issues and complaints efficiently by documenting and following up to achieve timely resolution
Maintain customer confidentiality and adhere to all regulatory, compliance, and internal control requirements to protect customer data
Educate customers on banking products, services, and self-service channels to enhance customer knowledge and usage
Utilize banking systems and tools effectively to support daily operations and improve service delivery
Meet productivity, quality, and service level targets to contribute to team and organizational goals
Participate in training programs to maintain up-to-date knowledge of banking products, services, and procedures for continuous improvement
Stay informed of industry developments and competitor offerings to provide relevant information to customers and support business competitiveness

Preferred competencies and qualifications

Diploma or Degree in any discipline
Experience in banking, customer service, or contact centre operations is an advantage
Strong customer-centric mindset with a commitment to service excellence
Excellent verbal and written communication skills
Good analytical and problem-solving abilities
Proficient in Microsoft Office applications

Annabelle Lim (R23116936)

Just Hire Pte Ltd (202327869C)