Senior Officer Corporate Client Customer Services

Job Responsibilities

. Deliver high-quality service to corporate customers across calls, emails, written correspondence, and digital channels.

. Respond to customer enquiries accurately and within committed service turnaround times.

. Process customer requests and transactions in accordance with Bank policies, procedures, and service standards.

. Resolve customer issues and complaints efficiently, ensuring complete documentation and follow-up.

. Maintain confidentiality of customer information and adhere to all compliance and control requirements.

. Educate customers on products, services, and self-service channels.

. Utilize banking systems and tools effectively.

. Meet productivity, quality, and service level targets.

. Participate in training and maintain current knowledge.

. Stay informed of industry developments and competitor offerings.

Job Requirements

. Diploma or Degree in any discipline.

. Experience in banking, customer service, or contact centre is advantageous.

. Strong customer-centric mindset.

. Excellent communication skills.

. Good analytical and problem-solving abilities.

. Proficient in Microsoft Office.

Interested candidates please share your resume to [Confidential Information] with all details like current salary, expected salary and notice period

Regards
Shashi (R23112213)
Just Recruit Singapore Pte Ltd (EA12C6295)