. Salary range: $7000 - $8000
. AWS and Performance Bonus provided
. Working days & hours: 9:00AM - 6:00PM (Monday - Friday)
. Working Location: Ang Mo Kio
. Excellent Welfare & Benefits
. Well Established Network Provider Company
Job Scope
- Provide on-site and remote technical support for customers, troubleshooting and repairing switches, optical modules, and related network equipment.
- Be familiar with Spine-Leaf, VXLAN, EVPN, and other data center network architectures conduct issue identification and resolution based on customer needs.
- Contribute to the construction of a typical problem knowledge base, create troubleshooting documentation and technical FAQs.
- Collaborate with R&D and testing teams by providing feedback on product issues and improvement suggestions.
- Handle escalated after-sales service cases for key customers.
Requirement
- Degree in Computer Communications, Network Engineering or equivalent
- Minimum 3 years related experience in network equipment after-sales/technical support
- Familiar with Layer 2/Layer 3 network protocols is an advantage
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background
We regret that only shortlisted candidates will be contacted.
YEOW CHANG FU (R23118759)
EA Recruitment Pte Ltd
EA License No: 21C0492
