Key Responsibilities
Network Administration
- Perform network administration in a heterogeneous environment (production, DR, test) comprising of network and security equipment, telecommunication links
- Perform hardening, upgrade and enhancement on IT infrastructure components
- Monitor, assess, schedule and implement network, and product-specific security vulnerability patches
- Monitor obsolescence of IT infrastructure components (network systems)
- Monitor expiry and perform renewal of network system password and certificates
- Implement network backups operations to ensure data recoverability and business continuity
- Execute disaster recovery plans for IT infrastructure (network systems) and conduct regular disaster recovery (DR) testing and component switchover exercises to ensure usability of standby and DR equipment
- 24 x 7 support is required (Need to work in 5 x shifts)
Project Management and Support
- Provide system and network support for projects in accordance with the project timeline
- Manage infrastructure enhancement and projects in accordance with established project management guidelines
Incident and Problem Management
- Provide second-level network support and resolve incidents and problems in accordance with the established Service Level Agreement (SLA)
- Perform problem diagnosis on incidents and propose & implement measures to prevent recurrence
Change and Release Management
- Schedule and release network system changes to production environment in accordance with the change management process/ procedures
- Present and articulate change requests in CAB or CAMC
Configuration Management
- Develop and maintain a comprehensive operating system hardware and software configuration database/ library of all IT infrastructure components used in the production environment
Capacity and Performance Management
- Perform infrastructure system and network capacity monitoring and planning
- Monitor and perform performance tuning to optimize network performance
Process Management
- Implement the underlying processes supporting IT service management, in conformance to corporate security policies and guidelines
Documentation
- Develop and maintain technical and process documents to upkeep IT infrastructure
Requirements
Education and Experience
- Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field.
- Minimum of 5 years of hands-on experience in managing network and security equipment such as Routers, Switches, Firewalls, VPN, Load Balancer, DNS, NAC in financial institutions or mission-critical environment
Skills and Knowledge
- Proven hands-on network engineering experience
- Demonstrate good analytical and problem-solving abilities
- Excellent communication skills and possess a customer-oriented mindset
- Strong interpersonal skills and able to work independently as well as in a team
- Ability to manage and prioritise multiple tasks and projects effectively, particularly in a high-stakes environment with competing deadlines
- Familiar with data center operations will be an advantage
Professional Certifications
- Any certifications in Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) Enterprise, Check Point Certified Security Administrator (CCSA), Certified Cloud Security Engineer (CCSE), Palo Alto Certified Network Security Administrator (PCNSA), Palo Alto Networks Certified Network Security Engineer (PCNSE), Fortinet Network Security Expert (NSE) (up to level 4) and Certified Network Defender
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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and
