About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
What You'll Do
Drive Commercial & Operational Performance
- Play a critical role in driving Commercial and Operational performances.
- Identify gaps and opportunities in supply coverage, pricing competitiveness, and customer experience.
- Partner with regional teams to ensure alignment between demand generation, supply investment, and commercial priorities.
- Provide insights and recommendations on funnel efficiency, identifying where user journey or acquisition friction impacts conversion and room-night growth.
Develop Clear Program Management & Cross-Functional Collaboration
- Lead strategic projects and able to measure impact, review performance and identify sustainability of long-term plans (e.g., direct supply expansion, Stay+ programs, content enhancement, fulfillment improvement).
- Work closely with Product, Tech, Marketing, and Operations teams to ensure smooth planning and delivery.
- Create visibility through structured project tracking and regular stakeholder communication.
Data & Insight Enablement
- Collaborate with analytics teams to design dashboards and reporting frameworks that monitor target performance dimensions.
- Conduct deep-dives on the key commercial and operational areas
- Translate analytical insights into clear recommendations and presentations for BU leaders and cross-functional partners.
Co-design Product & Technology Roadmap
- Work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook's mobile app, website, & distribution channels
What You'll Need
- 58 years of experience in management consulting, strategy, analytics, or business operations, preferably in OTA, travel, or e-commerce.
- Strong analytical and problem-solving skills; comfortable handling large datasets and turning insights into business action.
- Good understanding of traffic dynamics and marketing economics including paid channels, ROI optimization, and user funnel management.
- Strong communication and presentation skills; able to simplify complex findings for non-technical audiences.
- Highly collaborative and detail-oriented, with a bias for structure and follow-through.
- Ambitious to learn, grow, and develop into a future vertical or commercial leader within Klook.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
