Job Description

We are looking for a technology-focused Senior Manager who manages the daily business operations, administrative functions of an organization handling operations with strong hands-on experience in HR process automation, good understanding on Finance management and Client Relationship Management(CRM).

The role will be responsible for managing HR & Finance operations while designing, implementing and improving automated HR workflows and system integrations. The successful candidate will work closely with HR & Finance Admin,IT department and system vendors to connect SAP HR data with automated workflows and digital processes.

Responsibilities

Manage HR & Finance operations and employee lifecycle processes through automated SAP HR/HCM system.
Maintain and validate employee master data, organisational structures, personnel information and HR transactions in SAP.
Analyse existing HR processes and identify opportunities for workflow automation and system integration.
Design, configure and maintain Ayehu EyeShare workflows for HR processes.
Develop automated workflows using HR data as triggers or data sources.
Configure workflow triggers, actions, approvals, notifications, escalations and exception handling.
Automate HR processes including:
Employee onboarding and offboarding Probation confirmation
Contract renewal and expiry
Work pass expiry
Employee document renewal
Leave and approval workflows
Attendance exceptions
HR compliance reminders
Exit formalities
Support integration between SAP HR, Ayehu EyeShare, HRIS, email, databases and other business applications.
Work with APIs, web services, data files or other integration methods where required.
Perform data mapping, validation and reconciliation between SAP and automated workflows.
Monitor automated workflows, investigate failures and resolve process or data exceptions.
Develop automated alerts and escalation mechanisms for incomplete or overdue HR processes.
Create HR dashboards and reports using SAP data, Excel, Power BI or other analytics platforms.
Analyse HR data and identify process inefficiencies, data-quality issues and automation opportunities.
Work with IT, SAP consultants and external vendors on system configuration, integration, testing and troubleshooting.
Participate in UAT, system testing, deployment and post-implementation support for HR technology projects.
Develop technical and functional SOPs, workflow documentation and process maps.
Identify opportunities to use AI, RPA and intelligent automation to further reduce manual HR activities.
Ensure HR automation processes comply with data privacy, access-control and confidentiality requirements.
Apart from HR activities, the candidate must also serve as the main liaison between clients and internal departments, ensuring clear communication and prompt issue resolution as a CRM.
You will build long-term, trusting partnerships, ensure exceptional service delivery, and spot opportunities for business growth.
Conduct regular reviews, feedback sessions, and performance checks to maintain high satisfaction and reduce churn.
Take ownership of escalated service issues, troubleshoot problems, and coordinate with internal teams to deliver fast solutions.
Foster deep, long-term connections by understanding client goals, challenges, and unique business needs.
Partner with sales, marketing, customer support, and product teams to optimize the client experience.
Prepare and present regular business reviews (such as QBRs) covering account performance, metrics, and future recommendations.
As Finance is the backbone of any business, Senior Manager should oversees a financial operations, strategic planning, budgeting, and regulatory compliance.
Producing accurate periodic management and statutory reports.
Developing annual budgets and long-term financial plans.
Ensuring adherence to tax regulations, internal controls and audit.
Monitoring the cash flow management such as liquidity and managing working capital.

Requirements

Post-Graduation in Human Resources or Information Technology or Computer Science or Business Information Systems or related discipline.
Minimum 12 years of relevant HR/HRIS/HR technology experience.
Hands-on experience with Ayehu EyeShare or comparable IT/HR workflow automation platforms.
Understanding of SAP HR data structures, HR master data and HR process flows.
Experience designing and configuring workflow automation.
Understanding of API, web services, system integration and data exchange concepts.
Experience with data mapping, validation, reconciliation and troubleshooting.
Strong Excel skills experience with Power BI is preferred.
Experience with Power Automate, RPA, AI or other automation technologies is an advantage.
Ability to work with IT teams, SAP consultants, software vendors and business users.
Strong analytical and troubleshooting skills.
Excellent verbal, written, and presentation skills with an ability to communicate effectively with executive leadership.
6+ years of proven experience in account management, client relations, B2B sales, or customer success.
Hands-on experience in Finance ebilling.
Strong conflict-resolution, time-management, and problem-solving abilities paired with a customer-oriented attitude.