Job Responsibilities:
Planning/Operationalizing
- Develop, communicate and implement plans so as to achieve a high level of service operational efficiency and effectiveness.
- Identify, set goals, evaluate & manage the service operations projects that will contribute to the Centre's near to mid-term service excellence goals
Monitoring service Operation indices
- Responsible for establishing and monitoring key service quality measures, and leading the teams to follow up on action plans to pursue most optimal patient experience.
Budgeting
- Plan and support annual budget cycle. Ensure budget plans are effectively implemented and objectives met.
Leading Services Delivery
- Lead the teams in continuous improvement of service policies, systems, processes and capabilities for the department.
People Development
- Establish constructive work cultures contributing to a productive and motivated team.
- Conduct adequate communications to keep staff updated on organizational changes and work requirements.
- Focus on development of executives and team leaders.
Advisory Roles
- Serve in Committees to proactively provide administrative expertise in for directing the committee's activities and decision-making.
Job Requirements:
- Degree, preferably in business/ healthcare management.
- 8 years of relevant experience, preferably in clinic operations in healthcare industry, with at least 2 years of managerial experience.
- Exceptional leadership/ organisation management skills and People Development skills.
- Demonstrated competencies in problem solving/ negotiation / influencing skills.
- Proven ability to drive and achieve results in a dynamic fast-paced working environment.
- Experience working in the healthcare environment, especially the ability to work with clinicians and other professionals in multiple settings and locations.
- Possess an eye for detail and experienced in planning/ leading teams in multiple innovative projects to enhance patient experience and operational effectiveness/ efficiency.
Note: only shortlisted candidates will be notified for interview.
