1. Job Functions:
The Senior Manager, Residential Homes provides strategic and operational leadership across all PERTAPIS Sheltered Homes. This role ensures the delivery of high-quality, compliant, and resident-centred services in alignment with PERTAPIS mission, values, and the regulatory frameworks of MSF, SPS, and other relevant agencies.
Key Responsibilities
1. Strategic Leadership & Operational Excellence
- Lead the operational management and development of all Sheltered Homes, ensuring compliance and service quality.
- Translate PERTAPIS vision into actionable service plans, SOPs, and improvement initiatives across Homes.
- Coordinate cluster-wide projects and foster cross-learning between Homes to promote best practices.
2. Staff Supervision & Development
- Supervise and guide Heads of Homes in performance management, staffing, and capacity building.
- Cultivate a professional, ethical, and values-driven work culture.
- Identify training needs and oversee development programmes for staff involved in care, rehabilitation, and case management.
3. Resident Care & Programme Oversight
- Ensure delivery of holistic, individualised care for residents (children, women, seniors, ex-offenders), incorporating casework, counselling, education, and reintegration support.
- Monitor and evaluate the quality and impact of in-house and community-based programmes.
- Embed trauma-informed and resident-centred practices across all Homes.
4. Safeguarding, Risk & Compliance
- Uphold safeguarding standards and serve as the escalation point for all critical incidents (e.g. abscondment, self-harm, abuse, relapse).
- Oversee audits, inspections, and licensing renewals to ensure compliance with statutory requirements.
- Maintain risk registers, lead root cause analyses, and ensure timely implementation of preventive measures.
5. Community & Stakeholder Engagement
- Liaise with MSF, MOH, SCORE, NCSS, and other statutory and voluntary agencies to strengthen partnerships.
- Build and maintain positive relationships with families, donors, volunteers, and grassroots organisations.
- Represent PERTAPIS in external engagements, committees, and sector-level discussions where required.
6. Budget & Resource Management
- Oversee annual budgeting, expenditure tracking, and cost-efficient resource utilisation across all Homes.
- Collaborate with HQ departments to ensure smooth administrative and operational support.
- Drive initiatives for resource sharing, operational efficiency, and sustainability.
2. Candidate Requirements
- Bachelor's Degree in Social Work, Psychology, Counselling, or a related field.
- Postgraduate qualification in Management or Social Service Leadership is an advantage.
- Minimum of 5 years experience in residential or social service settings, with at least 3 years in a managerial or cluster leadership role.
- Strong knowledge of MSF Standards of Care, Halfway House Service Model, and Sheltered Home Service Model (Elderly).
- Demonstrated expertise in safeguarding, crisis management, and audit processes.
- Strong leadership, communication, and stakeholder engagement skills.
- Proven ability to work effectively with diverse and vulnerable populations
3. Working Hours
5 days work week
Monday to Friday - 9am to 6pm
4. Work Location
1 Joo Chiat Complex
...Disclamer: Only shortlisted candidates will be contacted.
