About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
What You'll Do
- Functional Leadership & Execution: Provide strategic direction and oversight for both the People Operations and HRIS functions, ensuring they operate in sync to support broader business goals and a high-performance culture. This is a role that requires you to provide direction while working closely with the team, rolling up your sleeves to participate in the actual work to ensure high-quality delivery.
- Operational Excellence & Governance: Lead and guide both teams to deliver a seamless employee lifecycle—from onboarding to offboarding. Maintain oversight of data integrity, regional compliance, and high service delivery standards.
- Systems Thinking & Optimization: Act as an internal consultant for the People & Culture. Design the roadmap for process simplification and system optimization to Build for Scale, ensuring our infrastructure keeps pace with global growth.
- AI Integration & Adoption: Stay aligned with company-wide AI directions. Identify and evaluate practical opportunities within People & Culture to adopt AI tools and automation that enhance efficiency and the employee experience.
- Stakeholder & Project Management: Act as a key partner to various teams in People & Culture, IT, and Finance. Lead cross-functional global projects, ensuring clear communication, buy-in from leadership, and successful change management.
- Team Development: Mentor and develop the existing team, providing the necessary guidance and vision for them to execute technical system configurations and day-to-day operational tasks effectively.
What You'll Need
- Professional Experience: 10+ years of experience across in-house HR Operations, HRIS Management, or HR Management Consulting. A blend of in-house and consultancy experience is highly preferred.
- People Management: Minimum 3–5 years of experience in managing a team. Proven track record of managing a distributed team, with the ability to coach and drive performance remotely.
- Adaptive Leadership: A hands-on leader who thrives in an environment where they are expected to balance high-level strategic planning with active, tactical execution alongside their team.
- Systems Thinking: Proven ability to provide direction on system architecture and global process design without requiring hands-on technical configuration skills.
- Tech & AI Savvy: An agile learner who is comfortable with digital transformation. You can identify where technology (and specifically AI) can solve business problems in alignment with company-wide initiatives.
- Influencing Skills: Exceptional stakeholder management skills; able to navigate complex, matrixed organizational structures and influence at the leadership level.
- Strategic Problem Solving: A Critical Thinking approach with a track record of driving operational improvements and designing scalable solutions that reflect a Less is More philosophy.
- HRIS Knowledge: Functional familiarity with Workday is a significant advantage but not a mandatory requirement for this role.
- Communication: Excellent English communication skills, both written and verbal. Proficiency in Mandarin is a plus to support regional stakeholders.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
