Job Function
Information Technology
Job Summary
The Vice President - IT leads the IT function and provides strategic directions, solutions and policies to support business goals. He/She develops the information strategy and services to meet business requirements including training and upgrading of systems and/or technology knowledge and skills of all staff to improve productivity through information systems. He/She directs and promotes governance policies and standards in relation to security, quality, risk and project management. He/She leads important innovation initiatives and has ultimate accountability for the function. He/She provides the highest level of advice and recommendations to the heads of organisations or business units. He/She has the ability to leverage on new and innovative technology to develop strategic directions for the IT functions alignment with the organisation objectives.
He/She is able to propose solutions and influence key stakeholders to drive commitment for initiatives across the organisation.
Job Responsibilities/Key Tasks(External)
Plan infrastructure operations and maintenance strategy
- Advise the business on infrastructure operations and maintenance related issues
- Recommend process, product or service improvements, resource optimisation and cost savings
- Partner with stakeholders to define infrastructure operations and maintenance requirements for new technology implementations
- Anticipate internal and/or external business challenges and/or regulatory issues
- Forecast financial, physical, and human resource needs to meet established objectives
Manage infrastructure and infrastructure implementation
- Organise managers, engineers and technical specialists to perform day-to-day activities around infrastructure implementation
- Control the prioritisation of requirements and allocation of staff, budget and equipment resource
- Update senior leaders on the status of implementation and expansions of infrastructure
- Coordinate complex and major implementation rectifications
Provide incident resolution guidance
- Schedule activities to ensure continuity of service and prompt resolution of issues
- Monitor response and resolution time on live incidents
- Analyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved
- Respond to more complex, escalated enquiries from team members
- Develop problem solving guidelines, checklists, or materials to assist staff to respond to user problems
- Oversee disaster recovery planning and testing
Manage projects
- Assign team members to projects
- Supervise the execution of day-to-day infrastructure operations, system installations and integration
- Guide engineers toward performing services on time, within budget and in accordance with business requirements
- Maintain oversight of complex infrastructure operations and maintenance projects end-to-end as required
- Monitor overall infrastructure performance, capacity and resource utilisation
- Drive resource and cost optimisation across projects
- Develop infrastructure operations and maintenance project plans
- Initiate plans to respond to request on more infrastructure and system resources
- Update senior leaders on project status, resource optimisation and cost savings
Manage teams
- Oversee team management including budgets, forecasting, work allocations and staffing
- Develop staff through ongoing coaching, mentoring and career discussions
- Define common goals, direction and accountability among staff
- Drive effective performance management practices within the department in accordance with organisation policies and procedures
Job Requirements
Professional Qualifications & Relevant Experience
- Bachelor's Degree (or equivalent professional qualifications) in a relevant field
- At least 12 years of relevant working experience
