Overall Role Purpose
Reporting to the Senior Director, GMNC, the incumbent will lead and manage a team of Global Country Account Managers (GAMs) to achieve and exceed targeted performance such as revenue, profitability, service quality etc.
- Drive and develop tailored sales strategies, ensure implementation, regularly analyse and evaluate progress against pipeline, revenue and profit targets.
- Build executive relationships within the Industry Accounts.
- Develop and participate in industry related strategy setting and sources of growth.
- Work with internal functions to support tailored solutions (where required) and drive closure of business deals.
- Lead, motivate, train, coach and develop a high-performance culture within the department and team.
- Manage the allocation of resources against commitment of achievement to Global, Regional and Country objectives and targets.
- Monitor the accounts performance in close cooperation with the program management team.
- Ensure team's compliance with DHL Express Global Sales Process, Systems and Tools.
- Develop a high-performance service culture within the functional department. Plan, organize and direct an efficient and effective functional department.
- Develop IKOs/KPIs with team members and monitor individual performance.
- Conduct performance appraisal.
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets: recruit, train, coach, motivate and develop.
- Identify training needs and opportunities to develop a highly-skilled functional department.
Job Requirements:
- Minimum 8 years or more of working experience in a commercial environment, with at least 3 years of consultative selling experience.
- Culturally sensitive with strong customer service orientation and strong ability to operate and functionally manage people (networking and persuasive skills).
- A resourceful and strong individual who can work independently and within a team to deliver results.
- Strong communicator (in written & spoken English) with excellent numeric and presentation skills.
- Degree in Business Management or a commercially orientated subject e.g. Logistics, etc.
