Lead and oversee Global Service operations covering power generation sets and marine engines across Southeast Asia.
Develop and implement regional service strategies, policies, KPIs, and performance targets.
Manager and develop the Global Service team, including capability building and succession planning.
Provide senior-level technical governance and act as escalation point for complex service and warranty cases.
Manage key stakeholders, including Headquarters, regional subsidiaries, dealers and major customers.
Drive continuous improvement, standardization, and compliance with quality, safety and environmental practices.
Job Requirements:
Bachelor's Degree in Engineering or a related discipline.
Minimum 8 years of relevant professional experience in after-sales service, technical service or service operations within power generation, marine or manufacturing environments.
At least 5 years in senior management or leadership roles, with responsibility for regional or multi-country operations.
Proven experience leading service organizations and managing complex stakeholders.
Strong understanding of industrial service models, generators, marine engines and quality systems.
Proficiency in Japanese to support communication with Headquarters and Japanese stakeholders.
Willingness to travel internationally as required.
