Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.
You will be a key leader within our world-class Global Operations (Freight) team, playing a leading role in ensuring seamless global shipment operations to bring Secretlab's products to customers across over 60 countries worldwide. Partnering with the Head of Freight, you will be shaping and driving all freight strategy within Secretlab. This includes owning the global freight blueprint, operations P&L and leading the regional freight team in navigating through the ever-changing supply chain landscape.
Our Logistics team is essential for enhancing our customers experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organizers such as Riot Games for their League of Legends global tournaments.
Responsibilities
- Be one of the function's key personnel responsible for the performance of the freight team, while being responsible for the relevant workstream and dependencies
- Maintain and initiate strong communications with the wider organisation, ensuring that relevant internal/external stakeholders (ie: Fulfilment, Demand planning, Finance etc) by actively anticipating and tackling potential freight challenges
- Be one of the function's key personnel responsible for the growth and performance of Secretlab's Freight (sea, rail, air) function in the areas of resourcing, team structuring & development, technology adoption/ implementation (e.g. TMS, BI Tools, etc.), and any other factors for success.
- Be an advocate in driving best practices, change management initiatives and cultivate a culture of continuous improvement
- Adopt a proactive exception management approach and to manage escalated problems
- Support and execute top-level Freight Management tactics direction from the Head of Logistics, including identifying opportunities to gain competitive advantages for the organisation
- Translate high-level regional freight strategy into solutions, constructively challenging the status quo and driving improvements to key performance indicators
- Be one of the function's key advisors and partner to the Head of Logistics and other leaders in the business, ensuring accurate and timely reporting
- Lead or collaborate in defining Secretlab's vendor procurement strategy
- Be chiefly responsible for Freight cost and resource utilisation, lead partner performance management & optimisation,
- Provide inspired leadership for the freight team, manage and drive the performance of the team by communicating resource allocation, role responsibilities, and performance evaluations, to ensure effective team performance independently
Requirements
- Diploma or Bachelor's Degree in a relevant course of studies.
- At least 6-8 years relevant experience, with 2-3 years of successfully leading global freight strategy & operations for a company of relevant scale
- Prior experience with a high growth company, especially in the e-commerce space will be highly advantageous
- Strong network of relationships within the shipping/ freight forwarding industry
- High familiarity with the relevant technologies and tools (TMS, BI, etc.), you should be highly analytical and advocate a data-centric approach to work.
- You should be a natural problem solver, adept with adopting unconventional solutions to navigate challenging circumstances.
- You should be a savvy leader, earning the team's trust and respect through people-centric management while being highly competent in your field. Experience grooming successful middle managers is highly advantageous.
Bonuses
- Foundation in Global Supply Chain, logistics, shipping, and/ or warehousing operations
- Experience in ecommerce industry
