We are currently seeking a high calibre professional to join our team as a Senior Manager, Fraud Risk.
- Drive end to end management of fraud risk, including strategy, analytics and operations within the Card Acquiring product globally that are managed by GPS
- Be responsible for the delivery of controls and other mitigation activities including where relevant outsourced controls. Fraud risk mitigation activities will encompass both Acquirer and as a value-add service for Merchants ensuring balancing risk appetite, client experience and operational tolerances measures
- Represent Fraud Risk Management in interactions with the DMS Product Team, Business Stakeholders, IT and Risk Stewards in the Second Line of Defence
- Work with Financial Crime Investigations (FCI) and Business Stakeholders to deal with fraud incidents to minimise losses, client impact and address remedial actions where necessary
- Work with the DMS Product Team to monitor and ensure relevant obligations and issues set out by Card Schemes / external regulators / interested parties are addressed in a timely manner
- Build and lead a team capability and capacity to deliver the fraud strategy, using stakeholder management skills to achieve buy-in for investment, growth and change where necessary
- Represent Fraud Risk at DMS related regional and global committees where required
- Develop and maintain a suite of risk and control management information to understand risks, trends and deliver governance and reporting requirements
- Ensure compliance with HSBC's Policies and Standards and support engagement with Internal Audit
- Where appropriate take on other responsibilities and duties, including card (issuing) fraud matters.
Customers/Stakeholders
- Wholesale Business Risk teams (Global and regional)
- Primary business relationships will be with the respective management teams for GPS, Commercial and Global Banking
- Primary functional relationships will be with Financial Crime, Fraud Risk and Wholesale Credit Risk
- Some interaction with Merchants (Clients) may be required.
Leadership & Teamwork
- Build and lead Acquiring Fraud Team including day to day line management responsibilities
- Build trusted advisor relationships with internal customers at a global and regional level to understand their objectives
- Understand and manage client/stakeholders requirements and expectations to ensure their satisfaction
To be successful you will need:
- Extensive management experience of key fraud threats impacting Merchant Acquiring including new and emerging threats
- Extensive management experience of proven strategies to minimise and mitigate the fraud risk impacts to the Acquirer from abuse by merchants and to Merchants
- Extensive experience in the use of data and analytics to detect and prevent fraud including rule and machine learning based techniques
- Strong knowledge and application of relevant Card scheme rules that pertain to fraud and chargebacks ensuring compliance with requirements
- Strong knowledge and application of card fraud regulation and the 3D Secure protocol
- Strong stakeholder management and influencing skills, complemented by interpersonal and communication skills with a proven ability to communicate complex topics effectively and confidently at all levels to a wide range of senior stakeholders
- Ability to identify, assess and communicate the need for risk management intervention in a complex and fast paced environment
- Capability to accommodate new requirements and thrives in ambiguous environments
When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content .
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
