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NTUC First Campus

Senior Manager, Customer Experience

NTUC First Campus
Singapore
10-12 Years
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  • Posted 7 days ago
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Job Description

Reporting to the Assistant Director, Customer Experience, we're looking for a Senior Manager, Customer Experience & Systems to be the key person to lead the various systems used by Business Operations Dept. This is a strategic leadership role where you'll optimise our systems to drive enrolment growth and create seamless customer experiences.

Job Responsibilities

  • Own and manage customer-facing systems enrolment platforms, school management platforms, CRM tools, and communication platforms
  • Work with cross-functional teams (Business Ops Leads, Marketing, Business Units, HR, Tech, etc.) to ensure alignment of sales strategies with broader business goals.
  • Communicate and implement changes to sales strategies, processes, or policies effectively, ensuring smooth adoption across teams.
  • Partner with IT and vendors to ensure systems are intuitive, reliable, and effectively meet the needs of both staff and families.
  • Champion the use of digital tools to streamline onboarding, scheduling, billing, and communication processes.
  • Develop and deliver sales enablement initiatives, including training, tools, and resources to enhance team performance.
  • Oversee the implementation, management, and optimisation of CRM and enrolment systems (e.g., HubSpot, SN2).

Job Requirements

  • 10 years experience in sales, enrolment, or customer experience, with at least 3 years in management.
  • Strong leadership and interpersonal skills.
  • Hands-on experience with CRM platforms (HubSpot experience serves as an added advantage).
  • Strategic thinker with strong analytical and problem-solving skills.
  • Excellent communicator who can influence and collaborate across teams.
  • Able to work independently with minimal supervision.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Experience
Employment Type:
Full time

Job ID: 146977485

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Last Updated: 10-05-2026 07:38:05 PM
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