Senior Manager, Commercial Insurance Operations

Our client is an established international general insurance company seeking an experienced operations professional to lead and enhance its underwriting support and operational capabilities in Singapore.

This leadership position will oversee day-to-day operational performance, strengthen service delivery and drive continuous improvements across commercial and specialty insurance business lines.

The successful candidate will work closely with underwriting, business and regional stakeholders to improve operational effectiveness, streamline processes and support the organisation's evolving business requirements.

Key Responsibilities

• Lead and oversee underwriting support and operational activities across commercial and specialty insurance business lines, ensuring efficiency, accuracy and service excellence.

• Manage and develop experienced operations teams, establishing clear performance expectations, service standards and accountability.

• Review and enhance end-to-end underwriting workflows, including submission management, pre-binding activities, policy administration, renewals and endorsements.

• Drive continuous process improvement initiatives to enhance productivity, turnaround times, operational controls and customer experience.

• Identify opportunities for workflow automation, process standardisation and technology enhancements to improve operational efficiency.

• Oversee operational performance, resource planning, quality assurance and compliance with internal policies and regulatory requirements.

• Collaborate with underwriting leaders and regional stakeholders to resolve operational challenges and implement best practices.

• Support the development and optimisation of offshore operational capabilities, including process transitions, governance and service delivery.

• Develop operational reporting, monitor key performance indicators and provide recommendations to support business objectives.

Requirements

• Minimum 10 years of relevant experience within the general insurance industry, including at least 5 years in underwriting operations, underwriting services or related operational functions.

• Strong understanding of commercial and specialty insurance products, with hands-on familiarity in underwriting processes, including pre-binding workflows, underwriting systems and policy administration.

• Demonstrated experience leading and developing operations teams, preferably with responsibility for multiple functions or managerial reporting lines.

• Proven track record of driving continuous process improvement, operational efficiency and service delivery enhancements.

• Experience overseeing offshore operations, shared services or operational transitions would be advantageous.

• Strong stakeholder management, analytical, problem-solving and communication skills.

• Ability to engage effectively with senior management and collaborate across business functions.

• Relevant tertiary qualifications or professional certifications in operational excellence, process improvement or project management would be advantageous.