Senior Manager/Associate Director, IT Solution

About the Role

We are building an IT organization that, over the next 18 months, will move from a set of standalone services toward an All-in-One platform and a layer of customized services that internal customers can self-serve. The IT Solutions team is the engine of that transformation: it takes business needs surfaced by our IT Business Partners and turns them into well-architected, deployable, and maintainable solutions across infrastructure, security, and data.

We are looking for a solid, hands-on IT Solution Manager to lead this team. You will own solution quality end-to-end, raise the technical bar, and build a team capable of operating in a highly automated, human-and-agent collaboration environment (e.g. one engineer orchestrating multiple AI agents). This is a builder's role: the team today needs deeper domain expertise, broader solution coverage, and stronger execution discipline — and you are the person who establishes it.

What You'll Own

Solution architecture & delivery (35%)

- Translate business requirements into clear, abstracted solution designs that can be deployed and operated in our systems.

- Ensure each solution accounts for the full picture — feasibility, risk, cost, security, and long-term maintainability — not just the immediate task.

- Drive standardization and reuse so solutions scale toward the All-in-One vision rather than becoming one-off builds.

Domain ownership (35%)

- Provide technical leadership across the team's four pillars: networking, IT asset management, IT security, and data processing.

- For IT security specifically: data security, network security, identity authentication, and permission/access management.

- Own vendor selection as part of solution design, and (for now) vendor management — tracking terms changes, service quality, SLAs, outage/refund handling for software, hardware, and network providers.

Automation & human-agent collaboration

- Push the team toward high automation: zero-touch deployment, automated account & permission provisioning, and self-service workflows.

- Define and track operational targets such as account/permission provisioning success rate, average automated deployment time, zero-touch deployment success rate, and first-week access-gap incidents.

- Evaluate and pilot AI-agent-driven workflows and the hardware/tooling required to support them.

Project & cost management (30%)

- Manage delivery across technical, process, and timeline dimensions; keep stakeholders informed on progress, risks, and mitigation.

- Contribute to annual IT asset and budget planning (hardware provisioning by hiring cycle and region), and ensure assets and costs are traceable and attributed to the right owner/BU.

Team leadership

- Build, mentor, and grow the Solutions team; concentrate development effort where it compounds and lifts the overall capability bar.

- Partner closely with IT Business Partners and the Service Experience & Knowledge Management team within a three-pillar operating model.

What We're Looking For

- 8+ years in IT solution/infrastructure roles, with 3+ years leading a technical team.

- Demonstrated solution architecture ability — proven track record turning ambiguous business needs into deployed systems (BA/SA, Solution Architect, or similar background is a strong fit).

- Genuine breadth across networking, endpoint/asset management, IT security (IAM, data & network security), and data processing — and the judgment to know when to go deep.

- Hands-on experience with IT automation: IdP/SSO, MDM, IAM, zero-touch/automated provisioning, and workflow/orchestration tooling.

- Strong vendor and SLA management experience, including SaaS (e.g. Google Workspace, Lark), network, and third-party tooling.

- Solid project management discipline across scope, risk, and timeline.

- Clear communicator who can engage both engineers and business stakeholders; comfortable with routine reporting on outcomes, budget, progress, and risk.

- Fluent English (written and spoken) for cross-team and stakeholder communication; working proficiency in Mandarin/Cantonese is a plus given the Hong Kong / Shenzhen base.

Hard skills

- Solution architecture & systems integration — resume keywords: solution design, system integration, IAM/SSO, infrastructure architecture, security architecture, API/automation, technical roadmap.

- IT automation & infrastructure engineering — resume keywords: zero-touch deployment, MDM, IdP, scripting/IaC, workflow automation, observability, SLA.

Soft skills

- Requirement abstraction & translation — turning vague, cross-functional asks into structured, deployable solutions; resume keywords: requirements analysis, stakeholder management, BA/SA, cross-functional delivery.

- Team leadership & mentoring — growing capability and execution discipline in a developing team; resume keywords: team lead, people management, coaching, capability building.

Nice to Have

- Exposure to AI/LLM agent workflows and designing systems where engineers orchestrate multiple agents.

- Experience standing up or scaling an internal IT platform / self-service (All-in-One) capability.

- Familiarity with cost/asset tracking automation (linking procurement, asset, and finance systems).