Senior Manager / Assistant Director, WMS & Warehouse Solutions, APAC

JOB SUMMARY

Reporting to the Vice President, Information Technology, APAC, the successful candidate leads the regional development and applications team, with a focus on the company's Warehouse Management System (WMS) and related warehouse automation. The role is responsible for the design, delivery, support and continuous improvement of these solutions as they expand across the region.

The team also covers application support, business analytics, document control, automation and AI initiatives. The role works closely with Global IT on enterprise standards.

The role requires a technical leader with the depth to review and guide technical decisions. There is a potential growth path as the role and the business develop.

KEY RESPONSIBILITIES

WMS Development and Delivery

• Own the technical direction, roadmap and release planning for the WMS.
• Ensure the WMS is secure, reliable and scalable, and meets operational needs.
• Plan and prioritise releases with the team and stakeholders.
• Support rollout of the WMS to new countries and customers.

Application Support

• Oversee support of the WMS and related applications to keep operations running smoothly.
• Set support standards, escalation paths and response targets.
• Support business users through implementation, training and go-live.

Integration and Warehouse Automation

• Own integration between the WMS and enterprise, customer, third-party and warehouse automation systems.
• Support and extend the warehouse automation in use across the region and evaluate new solutions where there is clear business value.
• Work with operations teams, vendors and integrators.

Business Analytics and Document Control

• Oversee business analytics that supports application decisions.
• Maintain accurate, current technical and process documentation.

AI Initiatives

• Evaluate and adopt practical uses of AI, with sound standards for how tools are selected and used.

Team, Governance and Budget

• Lead and develop the regional development and applications team.
• Promote good engineering practice, including code review and documentation.
• Work with Global IT on enterprise standards and partner with business stakeholders.
• Identify and propose improvements that raise efficiency across the region.
• Manage the budget and vendors within approved limits, and report on delivery, quality and risk.

QUALIFICATIONS & REQUIREMENTS

Essential

• Bachelor's degree in computer science, Information Technology, Software Engineering or a related discipline.
• Experience leading software development teams, ideally across more than one location.
• Hands-on software background, able to read code and review designs.
• Experience with business applications and system integration.
• Experience working in a multi-site or matrixed organisation.
• Business-level English and Mandarin, to work with teams, vendors and stakeholders in China, Hong Kong and Taiwan.

Advantageous

• Experience with Warehouse Management Systems or logistics and supply chain systems.
• Experience with warehouse automation.
• Experience supporting business-critical applications.
• Experience managing software vendors and implementation partners.
• Interest in, or experience with, AI tools.

Skills

• Sound technical judgement.
• Clear communication with technical teams and business stakeholders.
• Coaching and people development, with budget and commercial awareness.

KEY PERFORMANCE INDICATORS (KPIS)

• Delivery of the WMS roadmap and releases.
• Availability, performance and quality of the WMS, and support response times.
• Successful rollout of the WMS to additional countries.
• Reliability of warehouse automation integrations.
• Team capability and development.
• Management of the budget within approved limits.

WORKING CONDITIONS

• Can be based in Hong Kong, Taiwan, China, Malaysia, India or Singapore. Relocation is not expected.
• Regular travel across APAC as required, and flexibility to support a multi-country team across time zones, including evening calls with colleagues in the US as required.