Senior Linux Support Engineer

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Senior Linux Support Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

The role is for an experienced and proven senior Linux support engineer to implement and support Linux and its related system services/software in accordance to the business requirement and in compliance with engineering standards and processes.

Role and Responsibilities

. Provide best customer experience on service performance due to regular system reviews and pro-active performance and resilience improvements

. Solve incoming incidents

. Analyze of problems and support in defining solutions

. Collaborate and work with Engineering team to develop technical solutions, plans and configuration, in response to requirements from Business and Application teams. Deliver to the deployment team for execution.

. Establish configuration standard and design guideline for Linux and system software, covering availability, performance, resilience, monitoring, backup and recovery functional areas.

. Provide technical assistance to development team and operation teams.

. Troubleshoot and drive system recovery. Escalate problems with actual or potential major impact to problem management and IMS management. Perform root cause analysis and ensure planned actions are carried out to prevent recurrence. Must be proactive and possess a sense of urgency during service recovery

. Lead and control the delivery of outsourcer technical team of system administrators.

. Ensure the supportability of the OS and system software. Plan and lead upgrade projects.

. Review and approve change requests. Supervise execution for major change

. Conduct performance analysis and tuning

. Automate system operation

. Track and drive patch management for all middleware software. Track, plan and drive software upgrades to ensure continuous supportability.

. Manage backup and recovery

. Conduct asset management

. Design and control access plans and matrix for infrastructure services and support personnel. Perform regular access review and validation.

. Establish adequate monitoring to ensure efficient and reliable service delivery

. Apply new technology and process to improve system supportability, recoverability, availability and performance.

. Provide operational excellence and skills on OS and system software to support various project phases (requirement gathering, design, procurement, implementation and hand-over to operations).

. Provide technical guidance and mentoring to help develop less experienced engineers.

. Support audit and compliance activities.

. Conduct capacity planning and performance management.

. Analyze problems and support in defining solutions

Deliverables

. Provide support to the Linux support team. Backup Solaris and UNIX SME.

. Support Data Centre operation, SNOC and Incident, Problem and Change management Singapore and regional

Requirements

. Minimum 5 years system support experience on Linux / UNIX platform.

. Regional experience is preferred.

. Possess good technical knowledge of Linux, Solaris and Unix hardware, operating system and system services (volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM etc).

. Experience in troubleshoot and performance tuning of Linux / UNIX

. Experience in implementing and operating Linux server clustering

. Information security knowledge.

. Data communication and network knowledge.

. Experience in middleware and application execution in the Linux / UNIX environment is an added advantage

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti
Reg No: R1765546
Avensys Consulting Pte Ltd
EA Licence 12C5759

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