Job Description

With Zig expands its cashless and corporate travel offerings across taxi and private-hire services, we are seeking a Lead Product Manager to own and scale the movement of money across our platform.

Working at the intersection of Product, Engineering, Finance, Operations, Compliance, and Commercial teams, you will lead a team of product managers and drive the strategy, execution, and performance of payment acceptance and the reconciliation and back-office processes behind every trip. You will ensure payments are seamless, settlements are accurate, and our payments ecosystem drives both customer trust and business growth.

Job responsibilities:

Design and manage on the payment acceptance strategy and roadmap across taxi and private hire, including in-app cards, digital wallets and in-car terminals.
Manage acquirer, payment gateway, and PSP integrations drive authorization rates, payment success, and cost of acceptance.
Responsible for payment security and risk features, including tokenization, 3DS, and fraud controls.
Responsible for corporate payment products, including corporate accounts, credit terms, invoicing, statements, corporate cards, and eGIRO.
Improve billing accuracy and collections, reducing the time from trip to invoice to cash.
Partner with sales and account management to translate corporate client needs into payment and billing requirements.
In Charge of reconciliation from trip to payment, acquirer settlement, driver payout, and finance ledger.
Design exception handling for failed, missing, or duplicate charges, refunds, chargebacks, and disputes.
Manage driver settlement and payout processes, including fees, commissions, and adjustments.
Manage internal payment operations tooling, dashboards, and workflows automate manual finance and operations processes.
Responsible for payment compliance for the product domain, including PCI DSS audits, evidence ownership, and remediation tracking.
Support risk and control processes to ensure payment flows meet regulatory and audit requirements.
Lead and develop a team of product managers across payment acceptance, B2B payments, and back-office operations.
Set team goals, assign clear ownership, and coach PMs on discovery, prioritization, and delivery.
Set product standards for PRDs, success metrics, and launch readiness across the domain.
Act as the single product voice for B2B & Payments to senior management, Business Owners, Finance, Operations, Compliance, and Engineering.
Align competing priorities and trade-offs, drive decisions, and secure budget for the roadmap.
Manage key external partners, including acquirers, PSPs, wallet providers, corporate clients, and auditors.
Provide regular updates on roadmap progress, key decisions, risks, and business results to stakeholders and senior management.
Use Generative AI and automation to redesign workflows, reduce repetitive work and human error, improve decision quality, and build the team's strategic consulting capability
Any ad hoc duties as assigned

Job Requirements:

Bachelor's degree or equivalent practical experience.
Minimum 10 years of experience in Product Management, with at least 4 years in
payments, fintech, or financial operations is preferred.
At least 2 years leading and developing a team of product managers will be a plus.
Deep knowledge of payment acceptance, including card schemes, acquiring, gateways,digital wallets, tokenisation, and MDR economics.
Hands-on experience with reconciliation, settlement, and payment back-office processes is preferred.
Preferably with experience delivering B2B payment products such as invoicing, credit terms, and collections.
Preferably with strong stakeholder management skills, with the ability to influence and align senior business, finance, technology, and external partners.
Data-driven mindset with the ability to analyze transaction and performance data, identify anomalies and make informed recommendations.
Excellent written and verbal communication skills, with the ability to translate technical payment concepts into clear and actionable business updates.
Leverage Generative AI and automation technologies to streamline reconciliation and back-office workflows, reduce manual effort and human error, and enhance decision-making.
Experience in ride-hailing, mobility, marketplace, e-commerce, or other two-sided platform businesses will be advantage.
Working knowledge of PCI DSS and payment compliance requirements.
Familiarity with Singapore payment rails and wallets, such as PayNow, PayLah!, eGIRO and NETS.
Experience with SoftPOS, in-vehicle payment terminals, or B2B transport products. observability.