About The Company
Were on a mission to make financial services accessible and effortless for SMEs. As one of Singapores latest digital wholesale banks fully regulated by MAS, were committed to continuous innovation to bring about simpler, safer and more rewarding financial services. #bringingaboutwhatsnext
About The Team
The KYC Operations team is responsible for managing the day-to-day client servicing and KYC events through the full life-cycle of a clients relationship with ANEXT Bank. This includes the conduct of KYC checks at initial client onboarding, new entity and product onboarding, periodic reviews, ongoing maintenance; as well as the management of the customer service call center, handling customer queries and escalations.
The KYC Operations team works together with all internal teams to ensure all service event requests can be executed promptly without flow-back, and an overall seamless customer experience is delivered.
Responsibilities
Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
- Conduct end-to-end CDD, including identification, verification, corroboration and screening; perform EDD on higher-risk customers
- Communicate with customers to gather required documentation and information for CDD and EDD, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude
- Review and ensure that all information and documents collected are compliant to regulatory requirements
- Analyse customer profiles and transaction activities to identify suspicious patterns or activities that are not consistent with the customers profile; escalate red flags promptly as per internal procedures
- Corroborate customer Source of Wealth (SOW) and Source of Funds (SOF) to ensure legitimacy and alignment with the customers profile, supported by appropriate documentation and reliable external sources
- Ensure completion of customer onboarding within stipulated turnaround time and in line with Banks policy and procedures
Others
- Participate in system and process enhancement projects, User Acceptance Testing
- Active stakeholder management in day-to-day work, and resolution of issues with Compliance, Operations, AML teams etc
- Provide support for urgent requests, assist the team in completing ad-hoc projects
- Preparation of data to track Book of Work completion and MI reporting
- Drive process changes and improvement initiatives
Requirements
- 7 years and above of KYC/AML experience working with Corporate Banking clients, with client facing experience. Client Manager experience is welcome
- AML certification is an added advantage
- Proficiency in the Singapore AML/CFT regulations and guidelines
- Good communication skills, proficiency in English and Chinese (verbal and written means)
- Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision
- An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers, inspire and motivate team members
- Entrepreneurial mindset overcome challenges with creative thinking and innovative solutions
