Senior/ Junior IT Executive (Support)

We are seeking a Senior / Junior IT Executive (Support) to provide reliable IT support and system administration for our growing organisation.

Job Descriptions:

• Install, configure and troubleshoot hardware and software systems, including operating systems, applications and network components

• Resolve Level 1 and 2 computer or application issues to local and remote users

• Escalation of Level 3 Application Issues to third-party vendors

• Provide guidance and recommendations to colleagues on best practices for using systems and technologies within the company

• Conduct regular system backups minimize data loss in the event of a system failure

• Maintain IT related Fixed Assets to support onboarding / offboarding process

• Maintain and ensure compliance with all IT / ISO related policies and procedures

• Collaborate with vendors, project leads and users to resolve issues and ensure consistent, viable solutions

• Update the core WordPress, manage plugin license and maintain pages and content

• Report generation and data analysis. Proficient in MS Office

Job Requirements:

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field

• At least 2 years of experience as an IT Systems Administrator or similar role

• Familiarity with Windows systems and environments

• Excellent problem-solving and communication skills, team player and able to work independently with minimal supervision

• Knowledge of SQL & Excel Is a MUST requirement

• Familiarity with WordPress would be advantageous