Key Responsibilities
End-User Support & Device Management
- Provide first-line and advanced support for macOS and iOS devices.
- Administer Jamf for device provisioning, compliance, and lifecycle management.
- Troubleshoot hardware/software issues independently escalate to vendors only when necessary.
- Manage IT asset inventory and procurement (laptops, monitors, peripherals, mobile devices).
Identity & SaaS Administration
- Administer Okta for user lifecycle management, SSO, and MFA.
- Manage collaboration and productivity platforms (Lark, Google Workspace, other SaaS).
- Support Jira Service Management for ticketing, tracking, and basic automation.
- Ensure access and permissions align with company policies.
Office IT & Infrastructure
- Manage and troubleshoot local office network, Wi-Fi, and VPN connections.
- Coordinate with ISPs and hardware vendors for installation, upgrades, and troubleshooting.
- Support meeting room technologies, printers, and other office equipment.
- Maintain security and compliance of office IT systems.
Operations & Process
- Document IT procedures, device setup guides, and troubleshooting steps.
- Handle user onboarding/offboarding end-to-end.
- Monitor IT service levels and proactively prevent recurring issues.
- Recommend improvements for scalability as the business grows.
Key Skills & Qualifications
- 5+ years of IT support/operations experience, ideally in a standalone or small-team setup.
- Strong expertise in Apple environments (macOS, iOS) and Jamf administration.
- Experience with Okta or similar IAM/SSO platforms.
- Familiarity with Google Workspace and/or Lark administration.
- Knowledge of SaaS tools and ITSM platforms (preferably Jira Service Management).
- Solid understanding of networking basics (Wi-Fi, routers, firewalls, VPNs).
- Ability to work independently and manage external vendors/consultants.
- Excellent communication and problem-solving skills.
