Senior IT Support Manager

About the Role

As an OSS Network Inventory & Planning Specialist, you will play a key role in designing, configuring, and supporting telecom network inventory, planning, and service provisioning solutions using SunVizion. You will work across OSS/BSS systems to ensure accurate network modeling, efficient service activation, and seamless integration for fiber and broadband networks.

Key Responsibilities

. Design, configure, and support SunVizion Network Inventory and Network Planning modules

. Analyze and model logical and physical network resources including fiber, cables, ducts, joints, manholes, and network trails

. Support resource data model (RDM) understanding, data migration, mapping, validation, and inventory consistency checks

. Perform end-to-end fiber network planning and design from central office to customer premises

. Generate and validate Single Line Diagrams (SLDs) and Bills of Materials (BOM) aligned with actual network connectivity

. Configure and manage service provisioning workflows including service orders, trail creation, and path assignments

. Collaborate with OSS/BSS integration teams to validate API flows, feasibility checks, order lifecycle events, and responses

. Troubleshoot network planning, provisioning, and integration issues to identify root causes and support resolution

. Coordinate with cross‑functional teams and vendors to align system configuration, design logic, and delivery timelines

Required Qualifications

. Strong hands-on experience with SunVizion Network Inventory and Planning modules

. Solid understanding of telecom OSS/BSS architecture for fiber and broadband networks

. Experience with GIS concepts, spatial data management, and network topology modeling

. Hands-on experience writing SQL queries, views, and stored procedures for reporting and analysis

. Good understanding of REST and SOAP API integrations and data flow troubleshooting

. Strong analytical, coordination, and technical documentation skills

. Understanding of end-to-end service order and engineering order workflows

Preferred Qualifications

. Experience supporting OSS integrations with external systems and vendors

. Exposure to automation of network design workflows and GIS-based design tools

. Leadership or team coordination experience in complex delivery environments