(Senior) IT Support Executive

Primech A & P is seeking a dedicated (Senior) IT Support Executive to join our team. You will be responsible for providing technical assistance, troubleshooting, and support for hardware and software issues within the organization.

Responsibilities:

• Provide Level 2 IT support to HQ staff by resolving technical issues and offering technical guidance/training.

• Install, configure, and maintain software, hardware, and network systems.

• Monitor and update the enterprise software.

• Conduct routine maintenance, updates, and backups to ensure system performance and security.

• Plan and conduct routine reviews on system security logs and deliver reports on IT security.

• Manage user accounts and permissions, ensuring proper access rights are granted.

• Hardware and software inventory management and procurement.

• Other ad-hoc duties assigned.

Requirements:

• Diploma or Degree in an IT-related field such as Computer Science and Information Technology.

• Minimum 1 year experience in IT support or related positions.

• Proficiency in programs such as Active Directory, Microsoft 365 and common enterprise applications.

• Knowledge of cybersecurity best practices.

• Relevant certifications in IT support or related fields would be advantageous.

• Strong analytical and problem-solving skills.

• Good communication skills, with the ability to explain technical issues to non-technical staff.