Purpose of the job
To assist the IT Department leads and the IT department in daily operational support. To act as liaison with teachers and key stakeholders to support daily IT helpdesk requests.
Duties and Responsibilities
Education and Experience:
- Diploma / Degree in Information Technology or its equivalent. Certification in ITIL and CompTIA+ would be advantageous
- At least 2 years relevant working experience in helpdesk or onsite support with strong support skillset
- Excellent communication and people skills
- Basic knowledge of Windows, OSX, iOS, hardware, software, server and networking. Experience in Office 365 and Active Directory would be an advantage
- Team player, able to work well under pressure
- Fast learner in a fast-paced environment
- Ability to retain new skills
- Experience working with different cultures
- Proficiency in English is a must
- Fresh graduates will be considered
Essential Duties
This position includes, but is not limited to, the following essential functions:
Desktop Support
Responsibilities:
- Level 1 Help Desk duties - scope will expand progressively with training
- Troubleshooting, such as, but not limited to:
- Password resets
- Printer configurations, ordering and changing of toners
- Desktop, laptop, Mac and other user device support
- Break/fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair (projectors & smartboards)
- Coordinate software/hardware requests in line with managers requirements
- Desktop/Laptop imaging, computer/mobile setup and distribution
- Devices supported under Desktop Support include, but not limited to:
- Desktop/Laptop/Smart Phone
- iMac/Macbook/iPad
- Projector/Smartboard
- Audio Mixer/AV equipment
- Analogue CCTV/IP Camera
- VoIP Phone
- Participate in technological research by studying organization goals, strategies, and new technological resources for improvements
- Assist in identifying the need for system and network upgrades, as well as configurations and storage updates
- Assist in ensuring hardware/software security within the workplace
- Set up and supporting AV equipment as and when necessary
- Ensure that all IT asset and inventory are tracked and up to date
- Create and update technical documentation of operating procedures as needed
- Assist the Music Department with their technology and audio/video equipment
Asset & Vendor Management
- Promote responsible usage and care of company equipment
Ad-Hoc Duties
- User relocation
- VOIP phone deployment & troubleshooting
- Vendor escort and assembly stand-by duties
- AV support during events within the school campus
Other Responsibilities
- All staff are required to manage effective personal development as part of the Company's commitment to invest in staff as the key resource in the organization.
- All Staff must ensure that they meet their statutory responsibilities with regards to Health and Safety, Equal Opportunities and other relevant legislation, and should conform to professional and ethical requirements.
Interested applicants, please click here to apply: https://careers.nordangliaeducation.com/job/Singapore-SeniorIT-Officer-139644/1246826301/utm_source=customcampaign&utm_campaign=mycareerfuture
