Job Description

We are looking for an experienced IT Support & Coordination Specialist to support China-based business users within an international Wealth Management environment.

You will act as the primary IT point of contact for Chine operations, coordinating with regional and central IT teams on application support, incident management, project testing, and IT governance activities.

Key Responsibilities

Act as the primary IT contact for Chinese business users, providing first-level application support and coordinating issue resolution.
Manage production incidents, service requests, and escalations with application, infrastructure, and support teams.
Track root cause analysis, corrective actions, and recurring issues to ensure timely resolution.
Coordinate User Acceptance Testing (UAT) for application enhancements and IT projects, including test planning, defect tracking, and user sign-off.
Support application releases, deployment validation, and post-implementation activities.
Liaise with China site management and regional IT teams, providing regular updates on IT operations, risks, and ongoing initiatives.
Coordinate IT governance activities, including audits, cybersecurity reviews, application inventories, data retention, and regulatory compliance.
Prepare management reports, consolidate operational updates, and follow up on outstanding actions across multiple teams.

Requirements

10+ years of experience in IT support, application support, IT operations, or service management.
Strong experience in incident management, problem resolution, and coordination with technical support teams.
Hands-on experience coordinating UAT, application changes, defect tracking, and production deployments.
Good understanding of IT governance, risk management, audit processes, and operational controls.
Experience supporting business users and managing stakeholders across regional or international teams.
Excellent organizational, analytical, communication, and problem-solving skills.
Ability to independently manage priorities, escalate critical issues, and drive actions to completion.
Fluency in Mandarin and English is required to support China-based users and regional stakeholders.
Experience in Banking, Wealth Management, or financial services IT is highly advantageous.