About Klook
We are Asias leading platform for experiences and travel services, and we believe that we can help
bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
Job Description
As the Senior IT Specialist at Klook, you will lead and manage the IT operations across multiple regional offices. You will be responsible for driving technology excellence, ensuring infrastructure reliability, and aligning IT strategies with business objectives.
Key Responsibilities
- IT Strategy: Develop and execute the regional IT strategy in alignment with Klook&aposs overall technology roadmap and business goals.
- Team Leadership: Lead, mentor, and inspire a team of IT professionals across different regional offices. Foster a culture of collaboration, innovation, and continuous improvement.
- Infrastructure Management: Oversee the maintenance, optimization, and scalability of the IT infrastructure, including networks, servers, cloud systems, and end-user devices.
- Vendor Management: Manage vendor relationships, negotiate contracts, and ensure service quality, cost-effectiveness, and adherence to service level agreements.
- Security and Compliance: Implement and enforce security policies, standards, and procedures to safeguard data and systems. Ensure regional IT operations adhere to relevant regulations and standards.
- Project Management: Lead IT projects, including software implementations, hardware upgrades, and system integrations, ensuring on-time delivery and within budget.
- Support and Issue Resolution: Provide prompt technical support to regional offices, addressing IT issues and concerns to minimize disruptions and maintain operational continuity.
- Budgeting: Develop and manage the IT budget, optimizing resource allocation and controlling costs.
Requirements
- Bachelor&aposs degree in Information Technology, Computer Science, or a related field. Master&aposs degree or relevant certifications is a plus.
- A minimum of 7 years of experience in IT management, including multi-site or regional leadership roles.
- Strong leadership and people management skills, with a focus on talent development.
- In-depth knowledge of IT infrastructure, security, and best practices.
- Proven experience in project management with a successful track record of delivering IT projects.
- Excellent vendor management and negotiation skills.
- Effective problem-solving and decision-making abilities.
- Outstanding communication and interpersonal skills to collaborate with diverse stakeholders.
- Adaptability to stay current with evolving technology trends and meet changing business needs.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. Were dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klooks Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
