Senior IT Product Manager

KEY RESPONSIBILITIES:
Product Strategy & Vision:
. Engage agency Product Owner to establish clear product vision and requirements
. Collaborate with business partners to define product vision/mission and obtain stakeholder buy-in
. Define product go-to-market strategy and execute with relevant partners
. Develop product outreach and promotion strategies
. Maintain strategic roadmaps aligned with organizational objectives

Product Development & Management:
. Design, test, and iterate through experiments to improve user journey
. Manage product budget (expenditure monitoring, cashflow management, securing funding)
. Develop workplan with product team and provide sufficient resources
. Procure software, hardware, and ICT professional services as needed
. Oversee product releases and deployment coordination
Product Operations & Maintenance:
. Monitor product performance metrics and system health indicators
. Coordinate ongoing maintenance activities and system updates
. Manage product lifecycle including feature deprecation and retirement
. Establish and maintain service level agreements with stakeholders
. Oversee incident response and resolution processes for product issues
. Implement continuous improvement processes based on operational feedback
. Manage vendor relationships for ongoing support and maintenance services
. Ensure product documentation is current and accessible to relevant teams

User Research & Analytics:
. Conduct user studies to understand needs and problems
. Analyze data to uncover usage patterns for product decisions
. Research industry for complementary and competing solutions
. Create data-driven analytics and insights for decision-making
. Monitor user satisfaction and engagement metrics Cross-functional Coordination:
. Translate product strategy into technical, actionable plans for business and vendor teams
. Coordinate efforts across marketing, legal, and finance functions
. Co-create budget papers with Product Owner to seek development resources
. Run efficient meetings and maintain stakeholder communication
. Formulate strong proposals by evaluating pros and cons of different solutions and provide compelling justifications
. Consider how services could be delivered for different user segments and prioritise feature development Growth & Compliance:
. Drive user adoption and growth through engagement and feature expansion
. Maintain network with user agencies and government product teams
. Ensure products meet security/performance requirements (SSAT, VAPT, Performance Testing)
. Adhere to compliance requirements and audits (IM, AGO, QMS)
. Participate in engagements to raise product awareness

MANDATORY REQUIREMENTS:
Education & Experience:
. Degree in Computer Science, Information Technology, Engineering or related field
. Minimum 8 years relevant experience in product management
. Prior experience in IT business analysis, application solution design and testing
. Experience working directly with engineers, designers, and product teams
. Proven track record of delivering successful products from scratch
. Experience in product operations and maintenance activities

Technical Skills:
. Strong product and project management capabilities
. Proficiency in modern product development practices (Agile, Cloud, Design Thinking)
. Strong analytical, conceptualization and problem-solving skills
. Budget management and resource planning experience
. Understanding of system monitoring and operational excellence practices

Personal Qualities:
. Action-oriented mindset with innovation focus
. Growth mindset and continuous learning attitude
. Strong sense of ownership and accountability
. Excellent communication and stakeholder management skills
. Ability to balance innovation with operational stability

Preferred Qualifications:
. Government sector experience
. Healthcare industry knowledge
. Digital transformation background
. Experience with public health or communicable disease systems
. DevOps or Site Reliability Engineering exposure
. Experience with cloud platforms and modern infrastructure