Reporting to the IT Manager, the Senior IT Executive will take on a leadership role in supporting IT operations across the Hyphens Group. In addition to handling advanced technical tasks, oversee critical projects, and ensure the alignment of IT strategies with business goals.
What you'll do
Technical & Advanced Support
- Serve as the escalation pointfor complex technical issues, ensuring timely resolution within SLAs.
- Lead troubleshooting efforts for high-priority incidents involving servers, networks, and enterprise systems.
- DesignandimplementimprovementstoITinfrastructure, includingvirtualization,Active Directory,and cloud services (Azure, Microsoft 365).
Project & Team Management
- Spearhead IT projects fromplanning to execution, coordinating cross-functionalteams and vendors. Conduct performance reviews of support tickets and team workflows to optimise efficiency.
Security & Compliance
- Oversee data securityprotocols,including backups, accesscontrols,and compliance with industry standards.
- Implementand auditcybersecuritymeasures (e.g., firewall policies, endpoint protection).
Infrastructure & Innovation
- Manage advanced network systems (routers, switches,firewalls)and propose upgrades.
- Administer hybrid environments (Windows/Linux/Mac OS) and scripting solutions (Python, SQL, VBS).
Operational Excellence
- Supervise IT procurement, vendor negotiations, and asset lifecycle management.
- Maintain comprehensive documentation forsystems, policies, anduser guides.
- Ensure seamless operation of in-house systems (CCTV, dooraccess, etc.).
What we're looking for
- Minimum Diploma/Degree in IT, Computer Science, or related field.
- 5+ years in IT support/administration.
- Expertise in Hyper-V, Windows Server,Active Directory, and Microsoft 365/Azure.
- Proven track record in managing IT projects andvendor collaborations.
- Advanced troubleshooting for servers, networks, and multi-OS environments.
- Knowledge of scripting (Python, SQL), MDM (Intune),and cloud platforms.
- Familiarity with PowerAutomate and cybersecurity tools.
- Good communication and stakeholder management abilities.
- Strategic thinking with a focus on continuous improvement.
